The Sales Support Specialist function serves the MPEC commercial organization by supporting sales activities for a portfolio of accounts to achieve long-term success and drive business growth. This role works with sales executives and regional sales managers to develop positive relationships, support customers’ needs, complete order fulfillment, execute quality oversight and generate incremental sales. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

Support order quoting and order processing activities, working with sales and branch Sales Support Specialists.

Help manage our sales activities, pipeline reporting in CRM. Review and analyze reporting, including special order requests, customer bid files, and sales/gross profit margin data.

Interface with clients to ensure order details, graphical proofs, delivery requirements and timelines.

Manage and grow existing accounts, re-engage former customers and cross-sell opportunities.

Develop new business with existing clients and/or identify areas of improvement to meet or exceed sales quotas.

Provide unmatched customer service by communicating products and services that address their needs; provide product details, pricing and insights on delivery and service; and sharing the MPEC brand difference.

Respond to customers with accurate and complete information by using system tools and resources.

Respond to customers for inventory questions, quotes, and product availability.

Partner with credit team and/or management to open and establish new accounts as needed.

Review and analyze reporting, special-order requests, customer bid files, and sales/gross profit margin data.

Stay informed of market conditions, product innovations and the competitive landscape.

Other duties as required.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

High school diploma or GED required. College degree preferred or equivalent experience.

5-10 years sales and/or customer service experience required.

Previous experience in outbound call center or related sales position preferred.

Proven track record delivering on defined sales objectives required.

Previous account management experience preferred.

Experience delivering client-focused solutions for customer needs.

Demonstrated ability to take initiative and act as a self-starter: competitive, self-confident and growth oriented.

Ability to effectively utilize technology for order entry systems and responding to customers through email, text, voicemail, CRM and new technologies.

Ability to engage with others across all levels of the organization.

Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.

Must be able to efficiently use a Windows-based computer

Must be able to work alone, and with a team.

Must be able to read and communicate in English, for safe and effective performance and business operations.

Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Regularly required to walk and stand continuously for long periods of time

Talk or hear, both in person and by telephone

Reach with hands and arms

Specific vision requirements include close vision, distance vision and the ability to adjust focus.

Ability to lift up to 25 lbs.

Mental Demands

Regularly required to use written and oral communication skills

Will interact regularly with managers and staff regarding building issues

Must be able to work independently with little supervision

Work Environment

Employee works primarily in an office environment, and noise level is typically quiet.