Miscellaneous Information and Record Clerks jobs

Registration Assistant I

General Role Description: This full-time position provides direct administrative assistance for the Records and Registration Office, coordinating day-to-day front-end office operations and maintaining student records.

Key Role Accountabilities

Serves as a contact for the Records and Registration Office, managing phone inquiries, assisting walk-ins, and supporting student registration processes, including online registration.

Processes internet submissions, updates demographic data, and assists students with the online registration process.

Manages student files (new, active, inactive), downloads syllabi for the repository, and uploads dismissal documents to student records.

Supports the Freshdesk ticketing system, assists with database cleanup, and provides various reports as needed.

Process routine forms, reports, correspondence, and third-party enrollment verification/certification letters.

Assists with scheduling, including 25-Live room scheduling and undergraduate student scheduling.

Requirements of All Staff

Applies best efforts and full capability each day to the work assigned by their manager.
Advises the manager when:
1. An assignment is not understood.
2. An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.
3. Obstacles to completing the assignment exist or are likely to occur.
4. Opportunities to better complete or improve the assignment exist or may occur.
Understands and demonstrates our cultural expectations.

Minimum Role Requirements

Bachelor's degree or equivalent experience in higher education.

At least 2 years of experience in administrative support or a related role; experience with database systems and data management tools is a plus.

Strong attention to detail and high accuracy.

Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and database management software.

Strong analytical and problem-solving skills and the ability to manage multiple projects concurrently with frequent interruptions.

Good communication skills, both written and verbal, with the ability to develop effective working relationships within a fast-paced, multicultural environment.

Strong work ethic, high energy, flexibility, initiative, and creativity.

Available to work occasionally on Saturdays throughout the year.

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