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Registration Assistant I at Harrisburg University – Harrisburg, Pennsylvania

Harrisburg University
Harrisburg, Pennsylvania, 17101, United States
Posted on
Updated on
Salary:$35000 - $40000

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About This Position

Registration Assistant I

General Role Description: This full-time position provides direct administrative assistance for the Records and Registration Office, coordinating day-to-day front-end office operations and maintaining student records.

Key Role Accountabilities

  • Serves as a contact for the Records and Registration Office, managing phone inquiries, assisting walk-ins, and supporting student registration processes, including online registration.
  • Processes internet submissions, updates demographic data, and assists students with the online registration process.
  • Manages student files (new, active, inactive), downloads syllabi for the repository, and uploads dismissal documents to student records.
  • Supports the Freshdesk ticketing system, assists with database cleanup, and provides various reports as needed.
  • Process routine forms, reports, correspondence, and third-party enrollment verification/certification letters.
  • Assists with scheduling, including 25-Live room scheduling and undergraduate student scheduling.
  • Requirements of All Staff

    • Applies best efforts and full capability each day to the work assigned by their manager.
    • Advises the manager when:
      1. An assignment is not understood.
      2. An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.
      3. Obstacles to completing the assignment exist or are likely to occur.
      4. Opportunities to better complete or improve the assignment exist or may occur.
    • Understands and demonstrates our cultural expectations.

    Minimum Role Requirements

  • Bachelor's degree or equivalent experience in higher education.
  • At least 2 years of experience in administrative support or a related role; experience with database systems and data management tools is a plus.
  • Strong attention to detail and high accuracy.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and database management software.
  • Strong analytical and problem-solving skills and the ability to manage multiple projects concurrently with frequent interruptions.
  • Good communication skills, both written and verbal, with the ability to develop effective working relationships within a fast-paced, multicultural environment.
  • Strong work ethic, high energy, flexibility, initiative, and creativity.
  • Available to work occasionally on Saturdays throughout the year.
  • Job Location

    Harrisburg, Pennsylvania, 17101, United States

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