As a Medical Assistant at PHC you will support the delivery of healthcare by providing clinical care and administrative support as delegated by licensed clinical staff. You will work in accordance with standard and scope established by PHC policies and procedures and will performs work with special consideration for patient safety and infection control policies and procedures. You will work collaboratively with a multidisciplinary team to welcome patients to a safe and inclusive environment and to engage patients in holistic care.

In this position, you will be based at West Side Clinic and will regularly float to PHC medical clinics in Des Moines. You may be asked to float to clinics in Ames or Marshalltown as needed. This role is scheduled Monday - Friday 8 AM - 5 PM. You may occasionally be asked to work an evening until 8 PM or a Saturday 9 AM - 1 PM at East Side Clinic. This position is eligible for a $0.50 per hour float pay supplement and a $5.00 per hour shift differential is applied when working a 3-hour shift either on a Saturday or after 5 PM on a weekday. You will be eligible for mileage reimbursement for miles driven to work sites minus your normal daily work commute from your home to the home location for this position.

What You Will Do

1. Collaborates with assigned Patient Care Team and others to provide needed healthcare to patients in a clinic setting. Performs assigned workflows efficiently and effectively.
2. Prepares for exam/procedure and assists provider as requested. Facilitates the patient rooming and intake process and obtains accurate patient vital signs per established workflow.
3. Documents patient care accurately and timely in the electronic health record. Completes timely prior authorizations and referrals per established guidelines.
4. Performs point-of-care testing per CLIA guidelines and other established workflows. Ensures service orders are completed timely. Administers medications, immunizations, and treatments per written or standing orders.
5. Provides patient education appropriate to the patient’s age and identified learning needs.
6. Completes and accurately documents quality controls per established process. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures. Routinely evaluates supply levels in exam rooms, removing expired supplies and restocking as appropriate.
7. Performs other duties as assigned.

Qualifications You Need

Required

• High school diploma or equivalent.
• One year of experience in a medical assistant, patient care technician, certified nurse assistant, phlebotomy, or related clinical position or completion of medical assisting program from an accredited institution.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Excellent interpersonal, teamwork and collaboration skills with ability for a team approach to care plus develop and maintain effective working relationships with a diverse group of individuals.
• Organization and priority skills with detail orientation.
• Professional skills with ability to remain composed in all situations and show empathy.
• Basic computer skills with proficiency using Microsoft Office applications and electronic health record system.
• Effective problem-solving skills.
• Licenses & Certifications: Current Basic Life Support for HealthCare Providers*; current Mandatory Reporter approved for the State of Iowa*. * Must be obtained with Introductory Period if not current.

Preferred

• Effective Medical Assistant skills with ability to utilize universal precautions in patient care.
• Work experience in a community health center or medical clinic.
• Effective verbal and written communication skills in Spanish.
• Phlebotomy skills.
• Licenses & Certifications: Current Medical Assistant Certification or Registration issued by AAMA, AMT, NCCT or NHA

We Take Care of Our People

Your experience and skills determine your base pay. The typical hiring range for this position is $18.65 - 23.32 per hour. Candidates with extensive related experience may be considered for additional compensation up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual

• Eight paid holidays

• License/certification fee reimbursement*

• Paid time off for continuing education & continuing education reimbursement*

• Tuition reimbursement program

• 401k with company match

• Medical insurance

• Dental insurance

• Vision insurance

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance

• Discounted pet insurance

• PHC Pride rewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

*Applies to positions requiring clinical licensure or certification.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

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