Job Title: Patient Access Specialist

Location: Hamilton (HAM)

Department Name: Patient Access Services

Req #: 0000243831

Status: Hourly

Shift: Day

Pay Range: $21.23 - $26.60 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The outpatient site scheduling specialist is a critical role at the local level in ensuring patients and families receive optimal service and timely access to care. Provides onsite scheduling, and manages waitlist for multiple disciplines at the local level. Responsible for optimizing booked rates by collaborating directly with onsite leaders and clinical staff to coordinate schedules.

Qualifications:

Required:

• High school degree or equivalent
• Good verbal and written English communication skills
• Proficiency with internet based technologies including Microsoft office, data entry, and navigation of multiple applications

Preferred:

• Experience with electronic medical record

Scheduling Requirements:

• Day shift, 8:00am-4:30pm
• Monday through Friday
• Full-Time, 40 hours per week

Essential Functions:

• Works closely onsite with clinicians to manage and optimize access to care for patients and families to achieve optimal booked rates
• Meets regularly with site leaders to manage schedules of clinical staff
• Actively manages waitlist for local sites and, along with PAS Site Manager, provides suggestions to local clinical leaders for needs based on waitlist
• Schedules appointments based on requests from local site clinicians, leaders, and patients and families.
• Ensures accuracy of intake information, inclusive of demographics, insurance information, referrals, and prescriptions, if needed for services line
• Utilizes HRO principles, inclusive of AIDET, Five Tones, and validate and verify to provide excellence in customer service and the patient experience.
• Able to think creatively and proactively while maintaining adherence to guidelines, policy and procedures.
• Actively participates in meetings and huddles with the onsite local teams
• Adheres to the productivity expectations as determined by local PAS Manager and Directors
• Works effectively with others and proactively problem solves

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer