Job Title: Patient Access Specialist

Location: WILLIAMSON STREET

Department Name: Emergency Dept Access Service

Req #: 0000267422

Status: Hourly

Shift: Day

Pay Range: $21.72 - $27.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Specialist will ensure that registration operations and functions are running smoothly and efficiently. This candidate will be responsible for the planning and scheduling of staff while providing 24/7 on call support along with alternate weekend coverage with Co-ED Specialists. This candidate will monitor and evaluate staff productivity and performance and supplement the front line staff as needed or directed. Maintain records for payroll and attendance purposes. Maintain professional and employee competency through formal and/or informal education programs. Monitor and evaluate staff productivity and performance and supplements for front line staff as needed and directed.

As a Patient Access Specialist, a typical day might include:

• Provides and promotes professional, efficient and congenial customer service thru all communication and interaction with patients, clients, guests and co-workers
• Receives a copy of face sheet, patient I.D., insurance cards, copies of electronic and address responses to audit the registrations of the uninsured patients and reviews eligibility for financial assistance.
• Refers those eligible for Medicaid as appropriate
• Verifies benefits, obtains pre-certification / pre-authorization or referrals as needed
• Notifies patients of any pre-requisites such as notification to insurance provider required by their insurance
• Notifies patients of any pre-requisites such as notification to insurance provider required by their insurance plan
• Estimates an approximate balance of services explains rates, charges, services, discounts contracts and hospital policy regarding payment of bills to patients/ families
• Ensures we obtain signatures including presumptive eligibility forms
• Checks the ADT system for previous accounts informing patients of account balances
• Collects patient payments to include deposits, co pays or deductibles. Follows cashiers guidelines for receipts, lock box and reconciliation of monies received

This role might be for you if:

• You thrive in a leadership role and have experience with leading patient access.

• You are detail oriented and enjoy working in a fast paced environment.
• You have worked in a hospital setting and have done scheduling, registration, and prior authorizations.

To be considered for this opportunity, you must meet the below requirements.

• 2-3 years experience in a hospital patient registration setting.
• 2-3 years experience in a doctor's office, handling patients scheduling, obtaining pre-certifications, authorizations and referrals.
• 2-3 years in a patient services environment (billing/collections-must have a working knowledge of more than one provider such as Medicare, Medicaid, HMO s and others.
• 2-3 years experience in completing medical assistance application (family care, PE s, PAIC s or charity care).
• Well developed interpersonal skills with the ability to understand and communicate with persons of varying acuities.
• Must be able to work with the public and maintain poise under difficult situations.
• Good typing and computer skills required.
• High School Diploma or equivalent.
• Ability to organize and manage time effectively to optimize productivity.
• Preferred: Bilingual

Scheduling Requirements:

• Day Shift: 7:00am-8:00pm 3 days per week
• Example:
  • Week A: Monday, Tuesday, Saturday
  • Week B: Sunday, Thursday, Friday
• Holiday coverage required

Why You’ll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.