Job Title: Crisis Worker

Reports to: Crisis Program Manager

Job Status: Non-exempt, Hourly, Full-Time

STATEMENT OF THE JOB

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides support and consultation to shift team partners
• Provides and supports triage and routing functions on shift per the team’s goals
• Provides complete, accurate documentation of client contacts
• Ensure that client rights and confidentiality are maintained
• Collaborates with other program staff to assure client access to emergency assistance
• Follow-up with imminent risk clients
• Conduct accurate assessments of suicide and other emergencies
• Responsible for staying current with all ongoing training requirements for both services
• Assists with community outreach activities as assigned by the management team
• Actively involved with agency programs and events
• Supports operations during times of disaster as defined by agency policy
• Maintains up to date knowledge of agency processes and policies & procedures
• Performs all other duties as assigned

REQUIREMENTS

• High school diploma required; experience in human services preferred.
• Successful completion of Basic Crisis Intervention training and Crisis Management training is required (provided by Gryphon Place).
• Must have availability on weekdays, evenings, some weekends, and/or overnights.
• Must maintain a designated work area at home that is free from distractions and excessive noise
• Reliable home internet service with a minimum download speed of 50 Mbps is required (internet service is not provided by the employer).
• A personal phone that can be used for work purposes is required (phone service is not provided by the employer).
• Availability required: Monday–Friday 12:00 p.m.–8:00 p.m. and Monday–Friday 8:00 p.m.–4:00 a.m.

KNOWLEDGE / SKILLS / ABILITIES

• Well-developed interpersonal skills
• Excellent computer skills
• Demonstrated crisis intervention skills
• Versed in substance abuse issues and mental health issues
• Clear and effective communication and accurate assessment of inquirer’s needs
• Ability to function as a team member in an experiential learning setting
• Ability to effectively problem solve and resolve conflict
• Ability to work independently with minimal supervision
• Ability to maintain professional expectations and assist individuals with diverse backgrounds
• Knowledgeable of program procedures and contact centers informational system
• Must have reliable, secure internet service along with cellular phone.

Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans’ status. EOE