Human Service Worker at Goodwill Northern Michigan – Traverse City, Michigan

Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment.

This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am.

Shifts Available:

• 1st Shift: 5:45am - 2pm
• 2nd Shift: 1:45pm - 12am
• 3rd Shift: 9:45am - 6am

• Positions may include day, evening, overnight, weekend, and holiday shifts
• Flexible scheduling required based on shelter operations and coverage needs
• Part-time opportunities may be available

Benefits include:

• Medical, dental, and vision insurance
• Free virtual healthcare
• Paid time off and paid holidays
• Retirement plan with employer contribution
• Employee Assistance Program (EAP)
• Training and professional development opportunities

Key Responsibilities:

• Support day-to-day shelter operations and guest services
• Welcome, monitor, and assist guests and visitors; manage intake and exits
• Provide information, referrals, and community resource support
• Maintain accurate records, including HMIS data entry and daily event logs
• Ensure guest sign-in accuracy and compliance with shelter expectations
• Monitor facility safety, cleanliness, and emergency procedures
• Answer phones, respond to emails, and prepare basic documentation
• Accept and document community donations, issuing receipts as required
• Coordinate with partner agencies when emergency lodging is needed due to capacity
• Respond to medical or safety incidents within certification guidelines and complete required documentation
• Attend required trainings and staff meetings

Qualifications & Expectations:

• Commitment to Goodwill’s mission and values
• Ability to work respectfully with individuals experiencing homelessness and diverse populations
• Strong attention to confidentiality, safety, and professionalism
• Ability to follow policies, procedures, and emergency protocols
• Comfortable working in a fast-paced, people-centered environment

Qualifications:

• High school diploma or GED required; post-secondary education in human services preferred.
• Experience or knowledge related to homelessness or human services preferred.
• Strong verbal and written communication skills.
• Basic computer skills; typing at least 30 wpm.
• Ability to multitask and manage competing priorities.

Physical & Schedule Requirements:

• Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements.
• Ability to lift 20–30 lbs. regularly, with occasional heavier lifting.
• Availability for on-call rotation, including 24/7 coverage as needed.