The Crisis Care Manager II at Affinity Place Crisis Residence plays a crucial role in assisting and empowering our guests during their time of crisis. Key responsibilities include delivering comprehensive case management services and coordinating integration of direct care and support services. As a part of our commitment to individualized person-centered care, the Crisis Care Manager II takes an active part in devising post-discharge continuity of care plans. Our ultimate goal is to facilitate our guests' journey towards recovery, empowering them to lead self-directed lives and realize their full potential.

Services That Address Client Goals

• Comprehensive Care Management, Care Coordination, Integration of Direct Care and Support Services, Assistance with Basic Needs, Continuity of Care
• Partners with guests in creating/pursuing individualized service plan goals which are based on guest-identified goals and objectives. The service plan is accessible and reflects patient and supports preferences (if applicable), education and support for self-management, self-help recovery, and other resources as appropriate.
• Completes comprehensive guest assessments including mental health and substance use disorder assessments, risk assessments, health screenings, and crisis planning. Collaborates with guests to build a psychiatric advanced directive, ensuring their wishes are known and can be followed in times of crisis.
• Coordinates client services in an extensive community network; advocates for client’s mental health, chemical dependency, medical, financial, legal, social, career, housing and recreational services; coordinates transportation as needed.
• Develops and maintains positive and effective relationships with landlords, community groups, referral sources and service agencies.
• Participates in regular case reviews in order to track progress of care plan goals and initiate changes in the plan of care as needed.
• Maintains a body of knowledge regarding best/evidence-based practices and community centered resources; receives training/higher education to augment skill set.
• Identifies service gaps and collaborates with supervisor to provide services to meet changing demographics and needs of clients.
• Design and conduct a weekly group meeting tailored to address current guest needs. Applies a holistic approach to consider the entirety of the client's situation, providing well-rounded, comprehensive support.
• Design and implement in-house guest enrichment activities tailored to foster peer connections and promote community integration. This aims to enhance the guest experience and encourage mutual support and social engagement.

Clients are Supported Through Effectively Coordinated Functions

• Coordinates activities and maintains appropriate schedules for location.
• Collaborates with community agencies to identify resources.
• Maintains organized resources within the facility.
• Facilitates various trainings, workshops, groups and activities, as needed.
• Provides outreach to clients.

Daily Living Skills

• Assists in the daily operation of the residence (e.g., light housekeeping, cooking, food and supply purchasing, etc.).
• Supervises and coaches clients in working toward functional skills necessary with independent living (i.e. cleaning, meal preparation, and safe and sanitary conditions within the group home/apartment, etc.)

Safely Managed Medications

• Provides supervision of clients in managing their medications.
• Adheres to East House medication policies and procedures.

Documentation Standards Met

• Maintains documentation to the standards defined by regulators, funders and East House policies and procedures.

East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community.

Minimum Education/Experience

• High School + 2-5 yrs. Exp; OR,
• Associates + 1-3 yrs. Exp; OR,
• Bachelors + 0-1 yr. Exp

Licensure/Certifications

• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Qualified Mental Health Staff as defined by OMH Residential regulations required for work in OMH licensed programs.
• Provisional Qualified Health Professional Status or CASAC-T per OASAS Operating Regulations required in OASAS licensed programs. Counselors hired as Provisional QHP Status must obtain their CASAC or other QHP status within 3 years.
• Narcan training (required for OASAS licensed/funded programs)

Other Skills/Knowledge/Experience

• Effective written and oral communication skills
• Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers.
• Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Intern, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits.
• Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.

Physical Demands

• Job frequently requires sitting, handling objects and paperwork, work with a computer and communicating with others both verbally and in written format.
• Job involves occasional lifting of up to 30 lbs., walking, standing and reaching.
• Finger dexterity to a level that allows the ability to operate a telephone and computer keyboard.
• Hearing needed to a level that enables one to hear normal conversation.
• Visual requirements to the level of being able to read documents and a computer screen.
• Ability to read and interpret policies, procedures and various other information.
• Ability to maintain emotional control under stressful situations.

Working Conditions

• Responds to crises and emergencies during on-duty hours.
• Must be available for work on weekends and holidays.
• Position requires occasional travel in Monroe County and occasional transportation of clients