EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION:

Front Office Manager - Primary Care practice

Full-Time

Exempt

$68,000 - $72,000 annually

Front Office Manager Benefits:

• Health, dental and vision benefits available with coverage effective the first of the month following date of hire
• Full complement of voluntary benefits
• $1,000 annual employer HSA contribution for employees enrolled in CNYFC high deductible health plan
• Free office visits with NP or PA employees who are patients of the practice and enrolled in CNYFC high deductible health plan
• Waiver program for health benefits ($3,000 for full-time employees)
• 401K after six months with up to 7% combined employer match and annual discretionary profit-sharing contribution
• Annual performance review, performance-based merit increase
• Generous paid time-off that increases with years of service
• 8 paid holidays per year
• Closed on major holidays
• Free onsite parking
• Free lunch daily

CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community. We are a Primary Care practice and a Patient Centered Medical Home, who takes a team-based approach to medicine. The Front Office Manager is responsible for managing all front-end patient access operations, including front desk services and centralized scheduling. This role provides manager-level leadership, ensuring consistent access, staffing effectiveness, workflow standardization, and high-quality patient experience across all providers. The Manager translates access strategy into operational execution, oversees team performance, and drives continuous improvement aligned with organizational goals and MGMA benchmarking domains.

Front Office Manager Responsibilities:

• Patient Access & Experience Management - Ensure a consistent, patient-centered front-end experience across all providers and visit types. Establish and maintain standardized workflows for patient check-in, scheduling, and call handling. Oversee resolution of escalated patient access or service concerns. This position is part of the leadership team to support patient experience and access improvement initiatives.
• Centralized Scheduling & Access Operations - Manage centralized scheduling operations supporting all providers. Ensure scheduling practices align with approved provider templates, visit types, and access rules. Monitor access trends and identify opportunities to improve availability and responsiveness.
• Front Desk Operations Management - Oversee front desk operations to ensure accurate registration, efficient patient flow, and professional service. Ensure appropriate staffing coverage and role clarity across front desk functions.
• Staff Leadership & Performance Management -Directly manage front desk and centralized scheduling staff. Set clear performance expectations and conduct regular coaching and evaluations. Support recruitment, onboarding, training, and professional development. Address performance issues in alignment with HR policies and leadership expectations.
• Staffing Models & Resource Planning - Develop staffing plans that align with provider schedules, clinic volume, and peak access periods. Adjust staffing proactively to meet changes in provider count or demand. Ensure cross-training and role flexibility to maintain operational resilience.
• Standardization, Policies & Compliance - Implement and enforce standardized front-end policies and procedures. Ensure compliance with HIPAA and applicable regulatory requirements. Promote accurate front-end documentation to support downstream clinical and billing workflows.
• Performance Monitoring & Continuous Improvement - Review front-end performance indicators related to access, staffing, and service quality. Identify operational variation across teams or providers and lead corrective actions based on data-informed decision-making.

Front Office Manager Qualifications:

Education/Experience:

• High school diploma or general education degree (GED). Healthcare administration or related education preferred.
• Prior management overseeing front desk and/or centralized scheduling teams in a medical practice.

Knowledge, Skills and Other Abilities:

• Time management skills
• Oral communication skills
• Written communication skills
• Professionalism
• Demonstrated leadership skills
• Problem solving and decision making skills
• Data analysis skills
• Performance management skills

POSITION REQUIREMENTS:

Education/Experience:

• High school diploma or general education degree (GED). Healthcare administration or related education preferred.
• Prior management overseeing front desk and/or centralized scheduling teams in a medical practice.

Knowledge, Skills and Other Abilities:

• Time management skills
• Oral communication skills
• Written communication skills
• Professionalism
• Demonstrated leadership skills
• Problem solving and decision making skills
• Data analysis skills
• Performance management skills

FULL-TIME/PART-TIME: Full-Time

SHIFT: Days

BENEFITS: Competitive salary, DOE. Comprehensive benefits including health, dental, vision, and 401K with profit sharing. Paid time off, paid holidays

TAGS: Front Office Manager; Business Office Manager; Scheduling Manager; Medical Practice Manager; Business Operations Manager

RATE OF PAY: $68,000 - $72,000/yr

POSITION: Front Office Manager

EXEMPT/NON-EXEMPT: Exempt

ABOUT THE ORGANIZATION:

CNY Family Care, LLP was founded in 1999 with the goal of providing compassionate and professional medical care. We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioners and Diabetic Educators. CNY Family Care takes a team approach to meeting the medical needs of our patients through compassion, respect, and professional care. We are available for our patients when they need us. We partner with our patients to provide a proactive approach to medical care, which improves their quality of life.
One of our main goals at CNY Family Care, LLP is to provide all of our patients with continuous and comprehensive health care. As part of this care model, we ask all of our patients to select one personal physician. This PCP/Primary Care Physician will maintain an ongoing relationship with the patient and will then always be in charge of their care. They will oversee the care team that consists of nurses, Nurse Practitioners, Physician Assistants and Diabetic Educators who might interact with the patients when they visit the office. Our care team will work towards ensuring that the patients receive the appropriate age-related preventative testing and treatment as well as the latest evidence-based treatment (proven and documented) for their individual medical condition(s).
We continue to grow and expand our services in order to meet the demands of our patient population.