Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Valley Health Systems, Inc., the parent company of Holyoke Medical Center and Holyoke Medical Group, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts. Services include specialty practices, adult primary care, family medicine, pediatrics, and walk-in care.

We are seeking a Director to coordinate and oversee the management function of our Specialty physician practices. This position reports to the Vice President – Ambulatory Operations and will function as a resource to Practice Managers, clinical and non-clinical office staff and will ensure, through regularly scheduled office visits, that the operational goals for each office are being met.

Overview of responsibilities include but are not limited to:

• Lead day-to-day operations of multiple medical practices, ensuring efficient, professional, and patient-focused workflows.
• Partner with leadership and practice managers to recruit, hire, onboard, and retain high-performing non-clinical staff.
• Train, mentor, and evaluate support staff; complete timely performance reviews and establish measurable development goals.
• Ensure compliance with healthcare regulations, organizational policies, and proper maintenance of medical, operational, and financial records.
• Oversee patient scheduling, insurance verification, co-pay collection, and accurate maintenance of patient information and medical records.
• Manage staffing schedules, payroll approval, and effective utilization of float/per diem staff to support operational needs.
• Develop and maintain staff training programs for practice management and information systems.
• Resolve patient concerns and operational issues while escalating safety, compliance, and unresolved complaints to senior leadership as appropriate.
• Monitor practice performance, budgets, billing and collections, statistical reporting, and vendor invoices to support operational and financial goals.
• Foster a positive, collaborative, and non-union work environment through strong leadership, communication, employee relations, and continuous process improvement.

Qualifications:

Education: Bachelors degree in business, Masters preferred

Experience: At least five years of physician practice management experience

Special Aptitudes & Activities: Strong leadership, supervisory, interpersonal, and communication skills with the ability to effectively resolve routine operational issues and apply critical thinking in a fast-paced healthcare environment. Knowledge of medical terminology, medical record filing systems, and proficiency with computer systems, office equipment, and healthcare software applications are required for efficient physician practice operations. Demonstrated commitment to accuracy, organization, and exceptional customer service, with the ability to maintain positive patient and staff relationships.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

• Low cost health insurance with no deductibles when using HMC services

• Dental and vision insurance

• Free disability and life insurance

• 403(b) plan

• Up to $8000 in degree/tuition reimbursement

• In-House Pharmacy

• Relaxation Room and Fitness Center

• Other voluntary benefits, such as LegalShield, Pet Insurance

• Free onsite parking