Medical and Health Services Managers jobs in Massachusetts

About This Position

The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.

ESSENTIAL RESPONSIBILITIES:

Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
Ensures compliance with federal, state and local regulatory requirements.
Monitors the quality of service and utilization of standards.
Assists in development and implementations of quality improvement plans.
Ensures staff provides the highest quality of care and services.
Investigates and resolves concerns regarding care and services.
Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
Oversite of the following specialty areas:

PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.

Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
Frequent local travel amongst all Element Care centers.
Performs other duties as required.

JOB SPECIFICATIONS:

Bachelor’s degree in health care administration or a related field preferred.
Minimum of 1 year of experience with leading staff.
Minimum of 1 year of experience working with a geriatric population.
Knowledge of operations management.
Demonstrated leadership and motivation skills.
Ability to initiate and drive changes; demonstrated results-driven approach.
Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
Demonstrated interpersonal communication skills.
COVID vaccinated preferred.

About Element Care

Element Care

elementcare.org

1994

Founded

270

Employees

hospital & health care

Industry

Lynn, Massachusetts

Headquarters

Overview

Element Care PACE is a nonprofit healthcare organization established in 1994, focusing on the Program of All-Inclusive Care for the Elderly (PACE) in Massachusetts. Its mission is to improve health and enrich the lives o...

Scan to Apply

Just scan this QR code to apply from your phone.

Not ready to apply yet?
Enter your email and we'll send you a reminder to come back and apply.

Program Administrator

Clinical Director - SOTP

Regional Nurse Manager - Orthopedics

Nurse Manager, PACU, 40 Hours, Days

Nursing Supervisor, 36hr. 7p-7a, CL

Nurse Staffing Coordinator - Whittier Rehabilitation Hospital

Resident Care Director

Nurse Manager

Summer Programs Health Care Supervisor - Seasonal

Denial Coordinator

Nursing Administration Coordinator, Per Diem

Senior Director, Oncology Nurse Educators

Patient Service Supervisor

PHP Clinician (40hrs)

Prior Authorization & DME Coordinator

Care Coordination Supervisor

Director of Nursing (DON)

Care Coordination Supervisor

Lead Global Product Development - REMOTE

Director/Senior Director, Clinical Business Operations

Program Administrator at Element Care – Lowell, Massachusetts

Explore Related Opportunities