We are seeking an experienced Account Manager who excels at expanding existing relationships and growing accounts from initial orders into large, recurring business partnerships. This role is ideal for someone who can move beyond a single point of contact and strategically broaden engagement across an organization.

The right candidate brings a structured, disciplined approach to account management—combining thoughtful discovery, strategic account planning, and consistent execution to drive measurable growth.

Key Responsibilities

Own and grow a portfolio of existing customer accounts

Expand relationships beyond initial contacts to multiple stakeholders and departments

Develop and execute comprehensive account plans focused on long-term growth

Conduct deep discovery to understand customer business models, challenges, and opportunities

Identify and pursue upsell and cross-sell opportunities across Brimar’s product lines

Maintain a highly organized, structured, and documented approach to account management using CRM systems (e.g., Salesforce, HubSpot), including tracking activities, opportunities, and account plans

Collaborate with internal teams (sales, operations, customer service) to deliver a seamless customer experience

Travel regularly (approximately 50%) to meet with customers and strengthen relationships

Qualifications

5+ years of experience in account management or account-based selling

Proven track record of growing accounts from initial purchase to significant recurring revenue

Demonstrated success in expanding relationships within existing accounts

Strong experience building and managing strategic account plans

Excellent discovery skills with the ability to uncover customer needs and pain points

Highly organized with a disciplined approach to documentation and pipeline management

Proficiency in CRM systems (e.g., Salesforce, HubSpot) with a commitment to maintaining accurate, up-to-date account data.

Strong communication and relationship-building skills

Self-motivated and comfortable working in a remote environment

Preferred Experience

Background in signage, traffic, safety, or crowd control product lines

Experience selling into industrial, construction, facilities, or public sector environments