TARGET HIRE:

March/April 2026

COMPENSATION + BENEFITS

• Pay Scale: $75,000/year - $85,000/year
• Medical, Dental, Vision Plans
• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• Employee Assistance Program - 6 free counseling sessions annually
• Employee Dining and Wine Discounts
• Daily Family Meal
• Access to Customized Educational Opportunities
• Opportunity for advancement within the Vertice portfolio

POSITION SUMMARY

The Inn Manager plays a critical leadership role in supporting the Lodging and Morning Service teams in delivering a refined, seamless, and deeply personalized guest experience. This position oversees all daily lodging operations and serves as the operational steward of the Inn, ensuring every aspect of the guest journey—from pre-arrival through departure—is executed with precision and warmth.

The Inn Manager is responsible for managing reservations strategy, guest communications, transportation logistics, front desk operations, and the coordination of all on-property services. This role requires a highly organized, anticipatory leader who can balance operational excellence with gracious, intuitive hospitality.

Working closely with culinary, service, and farm teams, the Inn Manager ensures that the lodging experience reflects the same elevated standards, intentionality, and sense of place that define the broader guest experience.

ESSENTIAL RESPONSIBILITIES

• Deliver warm, knowledgeable, and articulate communication across phone, email, messaging, and in-person interactions.
• Provide seamless on-site guest care, including arrival, welcome, valet coordination, luggage assistance, check-in, and check-outs.
• Support guests with room service delivery, turn-down service, and general troubleshooting.
• Build genuine rapport with guests, ensuring a personalized and elevated hospitality experience.
• Protect guest privacy and maintain strict confidentiality at all times.

• Work with the reservations team to ensure a cohesive and elevated guest experience
• Maintain accurate guest notes, preferences, and dietary needs within PMS systems.
• Answer, direct, and return phone calls and messages promptly.
• Assist with guest gift purchases, packaging, and delivery.

• Maintain strong working knowledge of Sonoma and Napa County attractions and experiences; proactively expand local expertise.
• Assist with the coordination of customized itineraries for lodging guests.
• Collaborate cross-departmentally to ensure all guest activities and preferences are executed flawlessly.

• Schedule and coordinate Audi guest vehicle experiences, including departure preparation and documentation.
• Facilitate guest use of Audi vehicles and ensure all policies and procedures are followed.
• Drive guests safely as needed, adhering to company standards and ensuring comfort.

Team Management & Leadership

• Lead and support the lodging, breakfast, and guest services team to ensure consistent service standards.
• Assist with hiring, training, scheduling, and onboarding of team members.
• Provide clear communication, coaching, and feedback to support performance and accountability.
• Serve as a point of escalation for guest and staff concerns during shifts.
• Foster a collaborative, professional team culture aligned with SingleThread values.

• Attend daily and weekly briefings and interdepartmental meetings across the reservations and restaurant departments.
• Work closely with the General Manager, Guest Experiences Director, Reservations Manager, Concierge, and service teams to maintain exceptional guest experiences.
• Contribute to day-to-day CRM and administrative functions.
• Uphold SingleThread’s culture, professionalism, and dress code standards.
• Perform additional duties based on business needs.

Each of the items listed is considered to be an essential function of the role. However, this list should not be construed as an exhaustive list of all the responsibilities of the position. Vertice Hospitality reserves the right to alter the duties of this role.

QUALIFICATIONS

• 2+ years of inn management experience in a luxury hotel, fine dining, or comparable hospitality environment.
• High school diploma or GED required; hospitality management degree preferred.
• Hands-on leader with a passion for hospitality, strong organizational skills, attention to detail, and a proven ability to manage cross-functional teams.
• Proven ability to plan, manage, and elevate guest experiences.
• Strong interpersonal skills with professionalism, discretion, and tact.
• Excellent written and verbal communication; detail-oriented with strong grammar and brand voice alignment.
• Exceptional organization, accuracy, and ability to stay composed under pressure.
• Proficiency with Microsoft Office, Google Suite, Slack, OpenTable, MEWS, or similar platforms.
• Passion for creating thoughtful, memorable guest experiences.
• Basic food terminology knowledge (training provided).
• Strong time management, scheduling, and calendar coordination skills.
• Creative problem-solving and sound decision-making abilities.
• Commitment to high-quality service and genuine hospitality.
• Valid driver’s license and driving record meeting company insurance requirements.
• Collaborative work style and ability to partner across departments.
• Ability to speak Spanish is strongly preferred.
• Flexibility to work evenings, weekends, holidays, and extended hours as needed.

ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 40 pounds
• Ability to stand and/or sit for prolonged periods of time
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment
• Ability to drive non-commercial vehicles

KEY COMPETENCIES

• Analytically minded: always thinking about how to use data to support decision-making. Brings an analytical perspective to conversations and can explain their quantitative viewpoint to others
• Independent, self-starter: can push projects forward completely independently, proactively offers next steps and prioritizes their work on their own, does not require significant oversight
• Collaborative: enjoys working with others towards a common goal and values cooperation
• Oriented towards positive impact: taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• Decisive: accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• Motivated and committed: approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• Flexible: responding quickly and positively to changing environments
• Be a positive role model: demonstrate the ethos of Kyle, Katina, Tony and the management team

Vertice Hospitality is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.

Vertice Hospitality is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and offering opportunities for growth and career development.