General Manager Honey Creek Resort in Dubuque, Iowa at Stoney Creek Hospitality Corporation

About Company:

Embergrove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Embergrove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.

With deep Midwestern roots and a hands-on approach, Embergrove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Embergrove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.

About the Role:

The General Manager of Honey Creek Resort is responsible for overseeing all aspects of the resort's operations to ensure exceptional guest experiences and sustainable business growth. This leadership role requires strategic planning, financial management, and team development to maintain high standards of service and operational efficiency. The General Manager will collaborate with department heads to implement policies, optimize resources, and drive revenue generation while maintaining compliance with industry regulations. A key outcome of this position is to enhance the resort’s reputation as a premier destination by fostering a culture of excellence and innovation. Ultimately, the General Manager will be instrumental in achieving long-term profitability and customer satisfaction through effective management and visionary leadership.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive leadership experience in resort or hotel management.
• Proven track record of managing multi-departmental teams and achieving financial targets.
• Strong knowledge of hospitality industry standards, regulations, and best practices.
• Excellent communication, organizational, and problem-solving skills.

Preferred Qualifications:

• Master’s degree in Business Administration or Hospitality Management.
• Experience managing a resort or large-scale hospitality property in the United States.
• Certification in hospitality management or related professional credentials (e.g., CHA, CHIA).
• Familiarity with sustainable tourism practices and environmental stewardship.
• Proficiency with property management systems (PMS) and financial software.

Responsibilities:

• Lead and manage daily operations across all resort departments including hospitality, food and beverage, maintenance, and guest services.
• Develop and execute strategic business plans to meet financial targets and improve operational performance.
• Recruit, train, and mentor staff to build a motivated and high-performing team aligned with the resort’s values and goals.
• Oversee budgeting, forecasting, and financial reporting to ensure fiscal responsibility and resource optimization.
• Maintain compliance with health, safety, and regulatory standards while promoting sustainable and environmentally responsible practices.
• Enhance guest satisfaction by monitoring service quality, addressing feedback, and implementing continuous improvement initiatives.
• Collaborate with marketing and sales teams to develop promotional strategies and partnerships that increase occupancy and revenue.
• Manage vendor relationships and negotiate contracts to secure favorable terms and quality services.
• Prepare and present regular reports to ownership or board members detailing operational status, challenges, and opportunities.

Skills:

The General Manager will utilize leadership and interpersonal skills daily to inspire and guide a diverse team toward common goals. Financial acumen is essential for budgeting, forecasting, and analyzing operational data to make informed decisions that enhance profitability. Strong communication skills enable effective collaboration with staff, guests, vendors, and stakeholders, ensuring transparency and alignment. Problem-solving abilities are critical for addressing operational challenges promptly and innovatively. Additionally, strategic planning skills support the development and execution of initiatives that drive growth, improve guest satisfaction, and maintain competitive advantage in the hospitality market.