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What is the role of a FRONT OFFICE MANAGER at NORTHERN HOTELS GROUP, LLC?

The FRONT OFFICE MANAGER position at NORTHERN HOTELS GROUP, LLC is a Full-Time opportunity in the relevant field.

Where is this FRONT OFFICE MANAGER job located?

SOUTHFIELD, Michigan, 48033, United States

What industry does this FRONT OFFICE MANAGER position belong to?

This role spans multiple industries.

FRONT OFFICE MANAGER job near me in SOUTHFIELD, Michigan at NORTHERN HOTELS GROUP, LLC

Job Description

Position Description:

Position Summary

The Front Office Manager oversees all front desk and guest services operations within the full-service hotel, ensuring exceptional guest experiences, efficient operations, and alignment with company and brand standards.

Essential Functions

• Oversee daily front office operations including front desk, guest services, and night audit

• Ensure exceptional guest service from arrival through departure

• Train, coach, and develop front office team members

• Create schedules and manage staffing levels

• Handle guest concerns and resolve issues professionally

• Monitor room inventory and coordinate with housekeeping

• Ensure accurate billing, cash handling, and audit processes

• Maintain compliance with policies and brand standards

• Monitor guest satisfaction scores and online reviews

• Prepare reports and analyze operational performance

Qualifications

• Previous front office or hotel management experience required

• Strong leadership and communication skills

• Knowledge of FSPMS and MARSHA preferred

• Ability to work in a fast-paced environment

• Flexible schedule including weekends and holidays

Physical Requirements

• Ability to stand and walk for extended periods

• Ability to lift up to 25 pounds

• Frequent use of computers and front desk systems

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FRONT OFFICE MANAGER in SOUTHFIELD, Michigan at NORTHERN HOTELS GROUP, LLC

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