Position Summary

The Assistant Guest Service Manager supports the Guest Services Manager in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards.

• Deliver warm, polished, and anticipatory service to all guests.
• Maintain hotel guest service standards at all times.
• Contribute to hotel profitability and overall guest satisfaction.
• Support daily front office operations, ensuring efficiency and service excellence.
• Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
• Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
• Step in to perform front desk, reservations, or operator duties as needed.
• Handle guest concerns with professionalism, discretion, and sound judgment.
• Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
• Participate in Manager on Duty (MOD) rotation and support operations during emergencies.

• Minimum of three (3) years of hotel or guest service supervisory experience.
• Strong communication, organizational, and guest‑relation skills.
• Ability to remain poised in a fast‑paced, service‑oriented environment.
• Flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent required; college degree preferred.
• Authorization to work in the U.S. required.
• Familiarity with hospitality systems.

• Ability to stand for extended periods and move throughout the property.
• Ability to lift up to 25 lbs.
• Maintain a polished, professional appearance consistent with luxury brand standards.
• All team members must maintain a polished, professional appearance consistent with luxury brand standards.