Reports To: General Manager Department: Operations / Guest Services

Status: Salaried or Hourly, Exempt or Non-Exempt (Based on Property)

Position Summary

The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations in a limited-service hotel environment. This role assists in managing guest services, staff performance, financial controls, and brand compliance while ensuring a high level of guest satisfaction and adherence to company policies and brand standards.

Primary Responsibilities

Assist the General Manager with daily hotel operations and overall property performance.

Provide leadership and supervision to front desk, housekeeping, and other operational departments.

Ensure compliance with hotel brand standards, policies, and procedures.

Support scheduling, staffing, training, and performance management of hotel team members.

Monitor labor costs and operational expenses to align with budget expectations.

Assist with guest service recovery and resolution of guest concerns.

Oversee front desk operations including check-in, check-out, and audit support as needed.

Conduct inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.

Assist with inventory management and ordering of supplies.

Support safety, security, and emergency procedures.

Complete administrative duties, reports, and assigned projects as directed.

Act as Manager on Duty (MOD) in the absence of the General Manager.

Guest Experience Expectations

Deliver a consistent, welcoming guest experience reflective of hotel brand standards.

Support team members in providing friendly, efficient, and professional service.

Ensure guest concerns are addressed promptly and effectively.

Qualifications & Requirements

Prior hotel management or supervisory experience preferred; limited-service hotel experience a plus.

Strong leadership, communication, and organizational skills.

Working knowledge of hotel operations including front desk, housekeeping, and basic maintenance.

Basic financial, budgeting, and labor management knowledge.

Ability to work flexible hours including weekends, holidays, and evenings as required.

Ability to stand for extended periods and perform operational tasks as needed.

Physical & Work Environment

Standing, walking, and moving throughout the hotel for extended periods.

Indoor hotel environment with moderate noise levels.

Occasional lifting of supplies or equipment.

Professional Standards

Maintain a professional appearance in accordance with hotel grooming and uniform standards.

Demonstrate leadership, accountability, and professionalism.

Uphold company values and contribute to a positive and respectful work environment.