Director of Operations in Yountville, California at Boardwalk IG Management LLC

Director of Operations

Overseeing Rooms, Food & Beverage, Spa & Wellness

Location: Estate Yountville, Napa Valley, CA

Reports To: General Manager

Position Overview

The Director of Operations is the second-in-command of the resort, responsible for overseeing all core operational departments including Rooms, Food & Beverage, Spa & Wellness, and Guest Experience. This role ensures seamless execution across all guest touchpoints, delivering exceptional, personalized service aligned with Forbes Travel Guide standards.

This leader drives operational excellence, financial performance, and team engagement, while continuously elevating the guest experience through innovation, attention to detail, and a strong on-the-floor presence.

Key Responsibilities

Rooms Division Leadership

Oversee Front Office, Housekeeping, Concierge, Valet, and Guest Experience teamsEnsure a seamless arrival, in-stay, and departure experience for all guestsDrive Forbes-level service standards through daily engagement, training, and auditsPartner with Housekeeping and Engineering to maintain exceptional room quality and readinessOptimize room inventory, upsell strategies, and guest personalization

Food & Beverage Operations

Oversee all F&B outlets including restaurants, bars, in-room dining, and banquets/eventsPartner with Culinary leadership to ensure exceptional quality, consistency, and creativityDrive revenue through activations, seasonal programming, wine experiences, and upsellingMonitor and manage financial performance (labor, cost of goods, profitability)Ensure elevated service standards and cohesive guest experiences across all outlets

Spa & Wellness Leadership

Oversee Spa operations, wellness programming, fitness, and retailDrive revenue growth through strategic offerings, partnerships, and local outreachEnsure a tranquil, luxury environment with exceptional service deliveryOptimize scheduling, therapist productivity, and retail performanceIntegrate wellness experiences into the broader guest journey

Operational Integration & Guest Experience

Ensure alignment across Rooms, F&B, and Spa to create a seamless, curated guest journeyLead daily operations meetings and maintain strong interdepartmental communicationChampion anticipatory service and personalized guest engagementOversee guest feedback channels and ensure timely service recovery and follow-upIdentify and execute cross-departmental experiences (e.g., spa + dining, celebrations, itineraries)

Financial & Strategic Performance

Oversee multi-department P&Ls and partner with Finance on budgeting and forecastingDrive revenue growth while maintaining strong cost controls and labor efficienciesIdentify opportunities to increase spend per guest and overall profitabilitySupport long-term strategic initiatives, capital projects, and operational improvements

Leadership & Culture

Build, mentor, and lead a high-performing leadership team across all departmentsFoster a culture of accountability, engagement, and continuous improvementMaintain a strong presence on the floor, connecting with guests and team membersLead performance management, training initiatives, and succession planning

Standards, Compliance & Safety

Ensure compliance with all health, safety, and labor regulationsMaintain exceptional cleanliness, maintenance, and presentation standardsOversee implementation and adherence to SOPs across all operational areasLead crisis management and emergency response as needed

Qualifications

7–10+ years of progressive leadership experience in luxury hospitality operationsStrong background across Rooms and F&B; Spa experience highly preferredProven track record of driving financial performance and guest satisfactionExperience with Forbes Travel Guide or equivalent luxury standardsStrong financial acumen and experience managing multi-department operationsExceptional leadership, communication, and organizational skills

Core Competencies

Operational Excellence: Delivers consistent, high-level execution across all departmentsGuest-Centric Leadership: Passion for creating personalized, memorable experiencesStrategic & Financial Acumen: Balances profitability with luxury service deliveryPeople Development: Builds strong teams and future leadersInnovation Mindset: Continuously seeks opportunities to elevate the guest journey

Leadership Philosophy

At Estate Yountville, we lead with Kindness in All That We Do, create Unforgettable Experiences, and embrace a culture of continuous improvement. The Director of Operations plays a critical role in bringing this vision to life across every aspect of the resort.

The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/

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