Lodging Managers jobs

Chief Hospitality Officer

Basecamp Property Management Ltd.

** Must live or be willing to relocate to Calgary or Canmore, AB**

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

Quarterly profit share program!
Group health benefits plan (Dental, Vision, Paramedical, and more)
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview

We are seeking a Chief Hospitality Officer to be a key executive leader. They will be accountable for driving the performance, growth, and operational excellence of the hospitality division across all Basecamp Resorts and Everwild properties. This role turns strategy into action, leading high-performing teams to scale the business, maximize profitability, and deliver exceptional, on-brand guest experiences at every touchpoint.

Salary: based on experience

Locations: Must live or be willing to relocate to Calgary or Canmore, AB

How to apply: to be considered, please provide your resume and a cover letter.

Key Responsibilities

Hospitality Operations & Execution

Lead and oversee all hospitality operations across Basecamp Resorts and Everwild properties
Ensure consistent execution of operational standards, service delivery, and guest experience
Drive accountability for performance across all properties and leadership teams

Financial Performance & Revenue Growth

Own the financial performance of the hospitality business, including revenue, expenses, and profitability
Develop and execute strategies to optimize occupancy, ADR, and overall revenue performance
Partner with Finance on budgeting, forecasting, and long-term financial planning

Guest Experience & Brand Delivery

Own and continuously elevate the end-to-end guest experience
Ensure alignment between brand positioning and on-property execution
Monitor guest satisfaction and implement improvements to maintain high standards

Leadership & Organizational Effectiveness

Lead, mentor, and develop senior hospitality and operations leaders
Establish clear accountability, structure, and performance expectations across teams
Build a high-performing, scalable, and guest-focused organization

Brand Consistency & Quality Assurance

Ensure all properties consistently deliver on brand standards and expectations
Oversee quality assurance processes and operational audits
Maintain and evolve the distinct identity of both brands

Growth, Development & Expansion

Lead operational readiness for new property openings, acquisitions, and renovations
Contribute to growth strategy, including market expansion and concept development
Ensure new developments align with operational and brand standards

Executive Leadership & Strategy

Partner with the CEO and executive team on overall company strategy
Provide leadership and direction as the head of the hospitality business
Contribute to key decisions impacting growth, operations, and performance

Requirements

15-20+ years of experience; Executive leadership experience in hospitality, hotels, resorts, or multi-property operations
Proven accountability for full business performance, including operations and financial results
Strong financial acumen with experience managing P&L, budgeting, and revenue optimization
Demonstrated success leading large, multi-site teams and senior leaders
Experience scaling hospitality operations within a growth-oriented organization
Strong strategic, operational, and decision-making capabilities
Post-secondary education in Hospitality Management, Business Administration, or related field, or equivalent experience

How to apply: to be considered, please provide your resume and a cover letter.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

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