Duty Manager in Cardiff, Wales at AG Hotels Group

AG Hotels Group is seeking a seasoned and highly organised professional to join our team as Duty Manager at our newly acquired Beacon Hotel in Cardiff.

Key Responsibilities:

• Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests.

• Lead and motivate the reception team to deliver outstanding service and uphold our standards.

• Oversee the check-in and check-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs

• Resolve guest issues with tact and professionalism, ensuring a positive experience.

• Efficiently manage staff schedules to meet operational demands

• Conduct training sessions for the reception team, emphasizing service excellence and brand standards.

• Monitor daily operations to ensure smooth workflow and address challenges promptly.

• Uphold high standards of service quality and guest satisfaction.

• Help in other departments when required

Qualifications Required:

• Experience in a reception or front-of-house management role

• Excellent leadership, communication, and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Knowledge of hotel management systems (Opera, Rezlynx or similar)

• Flexibility to work in a dynamic, fast-paced environment.

Flexibility to work weekends and bank holidays is required for this role.

Job Type: Full-time

Benefits:

• Employee Assistance Program

• Employee discounts

Ability to commute/relocate:

Cardiff CF23 8HA: reliably commute or plan to relocate before starting work (required)

Experience:

• Front Office: 3 years (preferred)