Hotel General Manager in Capel Curig, Wales at Zip World

A little bit about Zip World

At Zip World our aim is to create extraordinary experiences for our visitors, and our team members. Whether you’re working as an instructor, behind check-in or at one of our restaurants, every day you will be helping to make the visitor experience at Zip World, one to remember.

Zip World is a customer-focussed and engaging organisation. Zip World is organised by a group of genuine, adventurous, energetic individuals, all working together to be the best at what they do. When you work with us, it’s important that you have the right skills, knowledge, and experience but it's also vital that you have the right attitude too.

We are proud to be part of the B Corp family, which reflects our dedication to balancing profit with purpose. This status recognises our commitment to high social and environmental standards, transparency and accountability.

A little bit about our hotel in Capel Curig

The Tyn-y-Coed hotel is nestled in the heart of North Wales and Eryri (Snowdonia) National Park. It offers a warm and welcoming atmosphere, comfortable accommodation, and delicious food and drink.

About the Job

Come and be part of something new, something unique, something extraordinary…

We are looking for a self-motivated, forward-thinking leader. You will have previous experience as a Hotel General Manager, ideally within a branded environment, and have a good knowledge of legislative requirements including Health and Safety, Food Safety, Liquor Licensing, and Employment Law. Proven management experience within a luxury, multi-site environment is highly desirable. 

The ideal candidate will need to demonstrate high levels of guest focus, operational excellence, and financial and commercial acumen. You will be responsible for driving sustainable commercial performance, identifying and maximising growth opportunities, and driving yield.

You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business. You will have a hands-on approach and take a proactive role with all departments to identify needs and support at all levels. Empowering and developing your people to be the best and deliver the best, making the most of your resources and growing talent. You will be an inspirational leader, who is passionate about delivering extraordinary guest experiences and who takes pride in sharing success with your team.

You'll demonstrate your passion by bringing new ideas to the table, delivering on your promises, and inspiring those around you.

What we need from you…

The ideal candidate will have good organisational and leadership skills with an ability to think on their feet. You'll be a passionate leader with the ability to inspire, motivate, and support your team in order to exceed your commercial goals. You'll have high standards when it comes to guest experience, understand brand standards and you'll take ownership and pride in your work.

You’ll oversee all business areas with a keen eye for detail and ensure brand standards are consistently delivered while utilising guest feedback to increase performance against KPI’s. A good sense of humour and a passion for hospitality. The role includes responsibility for budgeting, driving occupancy and yield, additional spend, and function sales to maximise commercial returns.

What you’ll receive in return

Zip World is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

• Comprehensive training and support to succeed in your role

• Company pension scheme

• Flexible working patterns

• Easy to use staff app to access rota’s, extra shifts and holiday requests

• Free employee assistance programme

• Mountain Equipment uniform

• Free and discounted access to all Zip World adventures

• Staff discounts at Zip World food & beverage outlets

• Branded clothing discounts

• Incentives and discretionary bonus payments

• Regular and fun social events throughout the year

• Staff accommodation for those willing to relocate

• Discounted gym membership

If this sounds like your ideal job, and you would like to be part of something great, then we would love to hear from you.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

For our candidate privacy policy, please refer to the following link: https://www.zipworld.co.uk/privacy-policy-candidate