Deputy Hotel Manager at Zip World – Capel Curig, Wales

A little bit about Zip World

At Zip World our aim is to create extraordinary experiences for our visitors, and our team members. Whether you’re working as an instructor, behind check-in or at one of our restaurants, every day you will be helping to make the visitor experience at Zip World, one to remember.

Zip World is a customer-focussed and engaging organisation. Zip World is organised by a group of genuine, adventurous, energetic individuals, all working together to be the best at what they do. When you work with us, it’s important that you have the right skills, knowledge, and experience but it's also vital that you have the right attitude too.

We are proud to be part of the B Corp family, which reflects our dedication to balancing profit with purpose. This status recognises our commitment to high social and environmental standards, transparency and accountability.

A little bit about our hotel in Capel Curig

The Tyn-y-Coed hotel is nestled in the heart of North Wales and Eryri (Snowdonia) National Park. It offers a warm and welcoming atmosphere, comfortable accommodation, and delicious food and drink.

About the role

Paying up to £29,500 per year

We’re looking for a confident and motivated Deputy Hotel Manager to join the team at Hotel Tyn y Coed, supporting the Hotel Manager in delivering exceptional guest experiences within a unique Zip World setting.

This is a hands-on leadership role, ideal for someone who thrives in hospitality, enjoys leading from the front, and is comfortable taking responsibility for the operation when required. You’ll play a key role in leading the hotel’s management structure and supporting departmental success.

What will you be doing?

• Supporting the Hotel Manager with the day-to-day running of the hotel

• Acting as Duty Manager, taking ownership of operations, guest experience, and decision-making

• Providing direct line management to the Bar Manager, Head Housekeeper, and Front of House Supervisor

• Supporting departmental leaders with training, performance management, rotas, and development

• Leading teams across Front of House, Housekeeping, and Bar/F&B to ensure smooth daily operations

• Ensuring consistently high standards of service, cleanliness, safety, and presentation

• Managing guest feedback, complaints, and service recovery

• Supporting recruitment, onboarding, and ongoing team development

• Ensuring compliance with Health & Safety, fire safety, and company procedures

What will you need?

• Previous supervisory or management experience within hospitality or accommodation

• A confident people leader with experience managing or supporting department heads

• Strong communication, organisation, and problem-solving skills

• Ability to remain calm, professional, and guest-focused in a fast-paced environment

• Flexibility to work evenings, weekends, and peak trading periods

What you’ll receive in return

Zip World is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

• Comprehensive training and support to succeed in your role

• Company pension scheme

• Flexible working patterns

• Easy to use staff app to access rota’s, extra shifts and holiday requests

• Free employee assistance programme

• Mountain Equipment uniform

• Free and discounted access to all Zip World adventures

• Staff discounts at Zip World food & beverage outlets

• Branded clothing discounts

• Incentives and discretionary bonus payments

• Regular and fun social events throughout the year

• Staff accommodation for those willing to relocate

• Discounted gym membership

If this sounds like your ideal job, and you would like to be part of something great, then we would love to hear from you.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

For our candidate privacy policy, please refer to the following link: https://www.zipworld.co.uk/privacy-policy-candidate