Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Director of Operations & Security

Location: New York Metropolitan Area

Reports to: Regional Director

Pay Range: $80,000 -80,000 per year

FLSA Status: Exempt

Status: Full-time (35 hour per week)

Role Summary: The Director of Operations and Security works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, they must cross-train Operations staff to understand job functions within their designated units. 

Primary Job Responsibilities/Duties:

The responsibilities of the Director of Operations and Security position may include, but are not necessarily limited to the following:  

Oversee all daily operations at the facility.  Supervise all Operations staff at the facility while collaborating effectively with external vendors to ensure operational excellence.  Cooperate with the Site Director to ensure goals are met according to contractual obligations.  Cooperate with senior management for initial/renewal programmatic reports and/or proposals.  Coordinate inventory procurement, control, and expenditures procedures.  Coordinate and ensure compliance with all Occupational Safety and Health Administration (“OSHA”), Department of Homeless Services (“DHS”), and Office of Temporary and Disability Assistance (“OTDA”) regulations and guidelines, as well as relevant City, State, and/or Federal building codes and industry standards, including Universal Precautions Policies and Procedures.  Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved.  Provide 24/7 crisis intervention regarding all aspects of operations-related systems.  Develop Operations goals, objectives, and procedures, and implement changes to existing standards and procedures.  Design preventative/scheduled Operations activities.  Manage the collection, presentation, and reporting of Operations data.  Maintaining, revising, and updating Operations logs, records, and forms.  Managing the facilities inventory and material, supply needs, and overseeing the purchasing process.  Overseeing internal and external Operations-related systems tests and inspections.  Performing monthly walk-throughs to inspect Operations, including all major building systems, within the facility.  Ensuring the proper management of the internal work order and ticketing systems.  Ensuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid.  Securing licenses needed to operate the facilities legally and safely, and ensuring that all Operations staff members maintain their licenses and certifications.  Interviewing, supervising, monitoring, and evaluating Operations managers and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks.  Establishing and implementing schedules and work assignments for Operations managers and supervisors  Training and coaching Operations managers and supervisors in supervision, task management, resource management, planning, etc.  Supervising other Operations staff members when needed.  Maintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriate.  Conducting, attending, and participating in facility and professional group meetings in order to maintain and improve professional competence.  Maintaining ongoing communication with Social Services concerning operational issues.  Working diplomatically to solve problems in the facilities.  Producing, weekly, monthly, quarterly, and annual progress reports.  Address residents and staff members to explain available services and operations at the facility.  Attend staff meetings and serve on committees as required  Attend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competence.  Attending meetings and hearings of  government agencies to address issues with facilities operations.  Developing departmental safety goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and procedures.  Managing the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions.  Responsible for overseeing proper reporting and recordkeeping of safety incidents, infractions, etc.  Coordinate safety plans with senior management, and attend to visitors, residents, and the community in general.  Make calls as needed to emergency medical services, police and/or fire department in cases of emergency, such as fire or presence of unauthorized persons.  Coordinate schedule of Operations personnel to ensure appropriate coverage.  Provide and assist with Operations coverage as required to ensure overall safety & security of staff, residents, and visitors.  Responds to staff requests for operational assistance.  Attend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competence.  Provide coverage for other areas as directed/needed. 

Physical Requirements:

Ability to walk, stand, kneel, crouch, and bend over. Ability to lift, reach, and handle objects weighing up to 25 pounds. Ability to sit at a desk and work on a computer for prolonged periods. Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill their job responsibilities, and based on organizational needs, deadlines, or events. Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.

Qualifications:

At least four (4) years of facilities management experience, preferably in a residential facility.  Baccalaureate degree preferred in facilities management, business administration, or related field  F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters. Food Handlers Certification (required before expiration of probation).  CPR/First Aid Certification (required before expiration of probation).  Occupational Safety and Health Administration (OSHA) Certification preferred.  Valid U.S. Driver’s License.  Knowledge of operating related equipment, tools, and materials used in the facility.  Knowledge of city, state, and federal building codes and industry standards.  Proficiency in software applications, including word processing, spreadsheets, and databases.  Proven ability to work collaboratively with diverse groups.  Proven ability to handle multiple tasks effectively under pressure.  Strong organizational skills, detail-oriented, and efficient.  Maturity, integrity, and sound judgment.   Must be able to read, speak, write, and understand English for administrative purposes.  Must pass drug screening to be appointed.  This position may be subject to a series of investigations before and after appointment.  

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

Comprehensive Health, Dental and Vision Benefits for full-time employees  403(b) Retirement Savings Plans  Loan Forgiveness Programs for eligible employees  Paid Holidays and Vacation  Paid Time-off  Vol Life Insurance and AD&D  Term Life and AD&D insurance  Long Term Disability  Employee Assistance Program support (EAP)  Commuter Benefits Program  Aflac: Short-Term Disability, CA, Accident and Hospital  Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.