SUMMARY

The Assistant Director, Student Financial Services supports the development and execution of financial aid strategies, policies, and processes aligned with institutional goals. This role ensures compliance with all applicable federal and state regulations, as well as institutional policies, while maintaining a high standard of customer service. The Assistant Director serves as a primary resource on financial aid matters and collaborates with a broad range of internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be professional and confidential of all department data and correspondence. The person must have a poised and professional image; strong ability to multi-task and prioritize in a fast-paced environment, excellent interpersonal skills and the ability to interact effectively and efficiently with all employees, visitors and students while projecting a positive image for the area and law school. Service oriented with ability to make all visitors feel welcome. Must be computer literate with proficiency in MS Office applications (Word, Excel and PowerPoint) with ability to learn new programs as necessary. Must be detail-oriented and able to work in a fast-paced multi-tasking environment.

Three or more years of progressively responsible program management experience in a higher education environment with significant experience in delivering student financial services.

EDUCATION and/or EXPERIENCE

Bachelor’s degree from an accredited college or university and a minimum of three years of progressive responsibility in a higher education environment with significant experience in student financial aid. Strong knowledge of the Banner system preferred.

LANGUAGE SKILLS

Proficient in both spoken and written English. Ability to interpret and explain complex data. Ability to effectively and professionally communicate in one-on-one and small group situations to students, alumni, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to perform basic to intermediate math essential. Must possess the ability to analyze numerical data and detect patterns, errors and trends.

REASONING ABILITY

Ability to define routine problems, collect data, establish facts, and draw valid conclusions to solve routine problems and/or deal with a variety of variables in situations, especially when department head may be out of office or unavailable. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand and walk. Ability to lift up to 20lbs. is required. Lifting from floor level, at waist, and above shoulders required. Infrequent bending and stooping necessary. Specific vision abilities required by this job include close vision in order to accurately input data and proofread; distance vision in order to recognize and assist visitors to the department.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extremely fast paced, multi-tasking, non-smoking work environment. Must be able to work the general business schedule of the law school (9:00 a.m. to 5:30 p.m.) plus late evenings during final exams. Additionally, the role requires a minimum of 23 days per year (administering final exams) working extended shifts, ranging from 8:00 a.m. to as late as 11:00 p.m.