GrayMar Environmental Services continues to expand its national footprint while remaining firmly grounded in the values that define who we are. We live by Respect, Integrity, Safe Work Practices, Excellence in Service, and a deep sense of Family - a commitment we proudly call RISE through Caring.

We specialize in environmental remediation, health and safety, hazardous materials management, waste disposal, and environmental emergency response. Through comprehensive and sustainable solutions, we help our clients and the communities we serve manage risk, maintain compliance, and protect the environment. Safety is our top priority, and we take pride in our highly skilled, dedicated team that works together to get the job done safely—every time.

At GrayMar, every employee is seen, heard, and valued, not as a number, but as a member of our family. Our culture supports continuous learning, professional development, and long-term career growth. We offer a robust benefits package that includes wellness programs, a 401(k) with company matching, spending account options, and comprehensive medical, dental, and vision coverage. We also provide company-paid life and disability coverage (long and short-term), ensuring our employees are supported both in and out of the field.

Inclusion at GrayMar is not just an initiative; it is fundamental to how we innovate and grow. We draw strength from diverse experiences and perspectives and foster an inclusive environment where every voice matters. As we continue to grow nationwide, we remain committed to delivering exceptional service to our customers while building a workplace where people feel safe, supported, and proud to belong.

Position OverviewThe Accounts Receivable “AR” Manager monitors the process of invoicing GrayMar clients by our Field Services and Managed Services teams. The AR Manager also ensures timely collection and interacts with clients and GrayMar colleagues to “quarterback” the resolution of unsubmitted and past due invoices whether due to evidence of vendor project charges, charge category disputes, service concerns or client-specific liquidity issues. The AR Manager is responsible for ensuring timely client order billing to cash receipt (OTC) by providing financial reporting on accounts receivable status and maintaining positive customer relationships.

Key ResponsibilitiesCollect delinquent receivables for assigned areas to improve the Company’s order to cash process while maintaining positive client relationships.Perform credit reviews of new customers.Monitor and track key performance indicators (KPIs) for accounts receivable, including DSO (Days Sales Outstanding), aging reports, collection effectiveness, and dispute resolution timelines to ensure targets are consistently met or exceeded.Respond to customer calls relevant to billing errors, refund requests, tax exemption status, and initiate appropriate action.Identify customer issues and send discrepancy notices to appropriate co-workers, following disputes to satisfactory resolution. Resolve customer disputes to ensure overall customer satisfaction.Monitor outstanding balances, contact customers for payment, and negotiate payment arrangements. Reconcile charge card payments to open invoices, issue instructions for cash application, and notify field sales co-workers to correct disputes.Read and interpret documents, procedure manuals and various correspondence from both internal and external stakeholders.Maintain accurate records of customer accounts, including aging schedules and payment statuses.Prepare weekly reports (status comments), facilitate timely action on target Field Service and Managed Services clients including installment payment agreements, lead responsibility for monthly allowance for doubtful accounts, all towards timely advice to management of receivable issues.Provide paperwork copies and reports as requested in support of collection activities. Maintain collection activity files.Ensure the appropriate sales and operations colleagues are kept current on issues that may delay order approval or dispatch of field services.Act as liaison with internal departments.Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.Interact with contracts with colleagues and sales to new clients onboarding, including evaluation of trade credit terms/limit and recommendations for management.Increase overall efficiency of OtC process.Develop and implement AR policies, procedures, and best practices that support internal controls.Comply with all company policies, procedures, and safety standards.May oversee incumbents in the assigned area.Perform other related duties as assigned.Desired QualificationsStrong work ethic with a safety-first mindset.Ability to work independently or part of a team while managing multiple tasks and deadlines.Understanding of accounting principles and practices related to accounts receivable.Excellent verbal and written communication skills for interacting with customers and internal teams.Strong persuasion skills and strong conflict resolution and de-escalation skills.Ability to analyze financial data, identify trends, and resolve discrepancies.Ability to manage multiple tasks, prioritize work, and maintain accurate records.Familiarity with accounting software and other relevant tools.Excellent oral and written communication skills and strong customer service skills.Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.Perform other related duties as assigned.Education and Experience Required Bachelor's degree required.5+ years of AR experience, with at least 2–3 years in a supervisory or leadership role.Experience with NetSuite is a plus.BenefitsComprehensive health benefits coverage after 60 days of full-time employment.401(k) with possible yearly company match.Company paid STD, LTD, and life insurance.Company paid time off and holidays.Career path programs and ongoing company paid training.Family culture with positive and safe work environments.Disclaimer: This job description may not include all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of GrayMar Environmental Services, LLC.

GrayMar Environmental Services, LLC is an Equal Opportunity Employer. Employment opportunities at GrayMar are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, victims of a QAOV and those with a family member who is a victim of a QAOV, national origin, age, veteran status, disability, genetic information, or any other characteristics protected by law.