ACCOUNT MANAGER

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are the collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

OVERVIEW OF POSITION

To execute the program as sold by the Account Executive while exceeding client expectations and requirements. Being available to the client, the hotel and the vendors and field staff at all times.

SKILLS REQUIRED:

Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.

Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:

• Attend site visits.
• Attend client meetings or conference calls.
• Pre-book transportation
• Pre-book field staff

Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:

• Communicate with Client to confirm all needs are correct based on the contract.
• Communicate with Hotel contact.
• Communicate with Vendors and confirm vendor contracts.
• Conduct site visits with or without clients with vendors
• Breakout Arrival and Departure manifests
• Book transportation
• Order Field Staff
• Order any necessary merchandise or supplies.
• Generate Program Recap and distribute to client, hotels, and internal contacts.
• Generate Staff instructions and Staff paperwork.
• Assist client if they need additional items for their program.
• Generating Service Agreement Addendums

On-site Operations Include

• Attending client/hotel pre-cons
• Meet with clients to go over the program.
• Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.
• Update manifests
• Update transportation needs
• Update field staff requests

Conclusion of program

• Update XE costing sheets.
• Reconcile any vendor invoices.
• Create Preliminary Invoice
• Organize file for Billing.
• Review Final Invoice with Billing
• Review P&L
• Follow up with client with Final Invoice and Evaluation

Special Requirement: Must have valid driver's license with a good driving record.