GENERAL POSITION SUMMARY: Provide friendly, efficient and timely customer service that exceeds the guest’s expectations. Create a memorable experience for guests using excellent guest service skills. Have a clear understanding of our service standards and meet these expectations on a daily basis. Exhibit complete knowledge of coffee bar beverages, food items and merchandise, and services IMAX® at the Center provides.

ESSENTIAL FUNCTIONS:

• Exhibit full knowledge of beverage, food & merchandise items.
• Knows and is responsible for Engaging, Merchandising, Excellence & Proficiency, and Teamwork standards as outlined in the server manual.
• Complete required set-up as defined in opening duties prior to opening.
• Effectively use micros, has full knowledge of item abbreviations to enhance speed of service.
• Ensure coffee & tea beverages are served according to standards with correct presentation.
• Ensures all food items are prepared and served to standard.
• Ensure guest satisfaction throughout experience.
• Maintain side work duties throughout shift, including tables and stools.
• Provide Service Recovery at all times regarding guest and co-worker interactions.
• Complete closing duties as defined, including thorough cleaning of espresso machine, coffee brewer & airpots, and all other equipment and checks out with restaurant manager at end of shift.
• Perform any other duties deemed necessary by restaurant management.

OTHER RESPONSIBILITIES:

• Reliable in attendance and punctuality using proper time clock and sign in/out procedures.
• Maintain the highest in uniform and grooming standards by adhering to both company and departmental uniform standards.
• Knowledge of IMAX® at the Center policies and procedures.
• Knowledge of Fire/Safety/Life procedures.
• Promote a positive and professional attitude to all internal and external guests.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Must have a minimum of 6 months Food Service experience in a high-volume environment. Excellent grooming and communication skills necessary. Requires the ability to organize and prioritize multiple tasks.
• Must have a valid Washington State Class 12 or Class 13 Alcohol Service Permit, and a valid Washington State Food Handler’s Permit.
• Always remains professional and works well with others.
• Must have physical ability to walk, stand, reach and lift up to 50 pounds throughout shift, plus the fine motor agility to prepare food and beverages quickly and accurately. Typical shift is approximately 8 hours.

Full Time, Hourly Position

Hourly Rate: $21.30 - $21.30 / hour plus tips

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Holidays (7 per year)
• Paid sick leave
• Vacation pay (3 weeks accrual after one year of service)
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards admission ticket purchases)
• 4 friends and family admission tickets per year.
• Charitable Contributions / Matching Gift, up to $500 year
• $50 / month towards orca card or parking

About IMAX® at the Center

IMAX® at the Center delivers immersive cinematic experiences in the heart of Seattle Center. As part of the broader campus dedicated to art, culture, and world-class visitor experiences, our team is committed to creating welcoming, memorable moments for every guest through exceptional service, innovation, and teamwork.

IMAX® at the Center is proud to foster a culture where team members are empowered to grow, collaborate, and contribute to experiences that inspire our guests. We are committed to creating an inclusive workplace where all employees feel valued and supported.

IMAX® at the Center is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, caste, or any other protected status under applicable law.

IMAX® at the Center is owned by Center Art, LLC. which also operates Chihuly Garden and Glass. IMAX® is a registered trademark of IMAX Corporation.