Position Overview:

Supports various customer service duties.

Communicates customer and vendor order changes with Account manager.

Attention to deadlines and communication with Account managers.

Customer portal maintenance.

Quarterly program review support.

Enter customer quotes into CFC database.

Expedite existing open vendor purchase orders and record vendor feedback in expedite notes.

Kit management.

Work Open order/shortage in Excel weekly and send to customer.

Support Account manager w/ Open order report.

IPS operator shortage report.

Record customer feedback in SO line notes.

Responsible for Sales Order entry in CFC database.

Program billings - consolidated invoices.

Updating Contract pricing for programs.

Contract review.

Vendor quotes: create using RFQ template, send, follow up, record & communicate

Responsible for maintaining Quote Application file by ensuring vendor responses are recorded correctly.

Essential Job Functions:

Enters customer orders into Century database system.

Send RFQ requests to vendors as instructed by Account Manager.

Expedites open vendor purchase orders as instructed by Account Manager.

Expedites open customer orders as instructed by Account Manager.

Answers incoming phone calls when Account Manager not available.