Customer Service at EKK Eagle America Inc – San Antonio, Texas

General Position Summary:

EKK Eagle America, Inc. is seeking a motivated and driven individual to join our team as a Customer Service Representative. This role is ideal for someone with a strong desire to grow professionally in a fast-paced, expanding organization.

The position is based in Selma, TX and supports our Semiconductor Division. The successful candidate will report directly to the Customer Service/Logistics Manager and play a key role in delivering exceptional service to our customers.

This is a full-time, in-office position, with one remote workday per week. We offer a competitive comprehensive benefits package, and a 401(k) plan with company match.

The salary range is for this position is $47,352 – $57,874.

Essential Job Functions:

• Develop strong customer relationships with both External and Internal Customers.
• Liaise with sales and office functions to serve the customer efficiently.
• Accurately handle the process of all submitted customer POs via email, customer portals (including entering orders, releasing order to our factories, monitoring shipment status, invoicing, and troubleshooting any issues.
• Manage high quantity of account(s) and respond to customer inquiries.
• Update customer need dates as required on a timely basis.
• Coordinate with other business functions as necessary to ensure the customer receives the best service possible.
• Work cross-functionally with Purchasing, Factory, Warehouse, and Quality teams to address customer issues, troubleshooting concerns, and provide timely responses. Perform other related duties as assigned or requested.
• Provide weekly reports for the sales team.
• Strong sense of urgency and responsiveness to our customers.

Other & Miscellaneous:

• Flexibility to work in more than one-time zone globally is required.

• Experience with SAP and QuickBooks is highly desirable.

• A positive, upbeat, pleasant attitude is necessary for this role.

• Familiarity with Consignment Accounts – including WIP platform.

• 2+ years of previous Customer Service experience with preference in the Semiconductor Industry.

Critical Job Dimensions (Knowledge, Skills & Abilities):

• Excellent verbal and written communication skills.

• Proficient in contract management when reviewing and taking customer orders.

• High attention to detail and strong work ethic.

• Previous experience with Microsoft Outlook and Office Applications.

• Excellent time management and organizational skills.

• Strong analytical, problem solving and process improvement skills.

• Ability to function independently and multi-task.

• Must enjoy working in a team environment.

• A “can-do” attitude.

Required Job Related Certificates/Licenses:

• High school diploma or GED
• Valid driver's license