Customer Service Representatives Jobs Near Me in Michigan

Job Description

Position Description: Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Shift will be for Front desk morning or afternoon and/or night audit.

Job Responsibilities:

Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.

Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.

Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.

Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

Take the initiative to greet guests in a friendly and warm manner.

If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.

May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills:

Speak clearly and listen carefully.

Use personal judgment and specialized knowledge to give information to people.

Communicate well with many different kinds of people.

Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Scan to Apply

Just scan this QR code to apply from your phone.

Fast
Easy
Apply on the go

Not ready to apply yet?
Enter your email and we'll send you a reminder to come back and apply.

FRONT DESK

Crew Member

Customer Service Team Member - KFC

TX - Warehouse Associate - Richardson, TX

ITM Specialist

ITM Specialist

Greeting Card Merchandiser

Customer Support Specialist

Customer Support Specialist

Store Counter Sales

Cookie Crew

Sales Associate

Territory Sales Representative

Game Day Representative

Customer Service Rep

Roadside Service Technician

Host / Hostess - Franchise

Walton Crew Member

Southfield Shift Leader

Grocery Associate

FRONT DESK in HOUGHTON LAKE, Michigan at NORTHERN HOTELS GROUP, LLC

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position