Summary:

Ensures proper execution of Bank instruments (liens, filings, recordings) according to Bank policy. Provides a positive and consistent experience in every interaction with every internal and external customer. Assists department Supervisor as directed.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Reviews input of all commercial and consumer direct installment loans in a timely manner for input accuracy according to loan policy.
• Notifies Credit Administration of any missing documentation or customer information at review of input.
• Mails billing notices and rate change notices daily as needed
• Performs commercial installment loan modifications according to documents.
• Monitors flood insurance expirations and maintains flood insurance on applicable loans; sends letters and updates tracking log.
• Completes monthly private mortgage insurance billing.
• Pays monthly billings for credit and mortgage life, credit and mortgage disability, GAP and VSI according to instructions; store annually.
• Responsible for Life and Disability Insurance tracking. Handling cancellations, credits, adjustments and claims accordingly.
• Tracks lenders insurance commissions monthly and reports to HR quarterly.
• Force places hazard insurance when applicable.
• Monitors and processes new installment loan title work for physical and electronic titles.
• Changes Adjustable Rate Mortgage rates in Jack Henry weekly and as needed with Prime Rate adjustments according to updates from Treasury website.
• Tracks and processes hazard insurance on escrowed loans.
• Monitors and balances the skip-a-pay GL during their promotion.
• Assists the banking offices with customer related issues involving our credit card portfolio with TCM.
• Balances the credit card payment GL.
• Fixes any errors in the daily debit/ATM card file.
• Verifies the weekly coupon book order with Kristopher James.

All Team:

• Skip-a-pay maintenance, and interest payment extensions.
• Assists with filing UCC’s, renewal UCC’s and titles.
• Sets up new debit/ATM card applications.
• Processes daily debit/ATM card maintenance requests.
• Fields calls and answers debit/ATM card related questions from customers and employees.
• Monitors debit cards for fraud according to procedure.
• Processes and tracks rush debit/ATM card orders.
• Tracks USPS undelivered debit/ATM cards and communicates with the corresponding banking office.
• Processes PMI cancellations in accordance with regulation.
• Performs collection requests pertaining to sequence loans (establishing and deleting).
• Assists in filing liens on titles, distributing interoffice mail, internal and external customer calls and inquiries and taking titles to the title office.
• Handles customer inquiries concerning installment and real estate loans
• Maintains file room, determining space for future storage, moving files as needed, organization. Purges Turn Down drawer from year-to-year and storing.
• Assists in transporting documents and files to file room for storage.
• Files loan jackets and other pertinent information related to customer files including branch filing.
• Quotes and faxes payoffs on all loans.
• Performs AFT input, maintenance and review as needed for all loans.
• Performs loan maintenance as requested from collections including but not limited to file requests and payment corrections.
• Provides support and maintenance for offices.
• Assists in filing liens on titles, distributing interoffice mail, internal and external customer calls and inquiries and taking titles to the title office
• Remains knowledgeable of all department functions for assistance during times of need; vacations, unexpected absences, and/or emergencies.
• Annually reviews job’s standard operating procedures and assists with updates and training as needed.
• Keeps procedures up to date and create new as needed
• Follows and supports the Company’s policies and procedures accurately.
• Positively represents the Company’s culture and values.
• Achieves annual goals as assigned.
• Completes annual required regulatory and Cybersecurity training curriculums as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Training and/or Experience

High school diploma or general education degree (GED) and one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certifications, Licenses, Registrations

Valid Ohio Driver's License

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, walk, and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Promotion to a Specialist II:

To be eligible for a promotion to a Loan Operations Specialist II position, employees must be in their current role for a minimum of one and a half years (1 ½), be cross trained and complete all duties described above consistently without additional supervision or support. Promotions will be obtained by showing initiative to find more efficient ways of completing tasks, troubleshooting, and by displaying the behavior required for the role.