Position Summary:

The Patient Access/Financial Counseling Supervisor is responsible for supervising and directing all activities related to Guest Services, Registration, and Financial Counseling services. As requested, supervises all activities as it relates to the above areas in the absence of the Director Patient Access or Patient Access Manager. Responsible for possessing expert knowledge in financial counseling and registration workflows. Responsible for POS (point of service) collections and communication with our patients regarding financial assistance. Evaluates department for effective and efficient utilization of staff and resources. Assures proper and economical use of equipment, supplies, and facilities. Responsible to broaden knowledge and promote the growth of staff and improve quality. Adheres to service excellence standards and the PH Standards of Behavior. Works closely with Ancillary Department Supervisors/Managers and Patient Access Manager to ensure efficient and effective workflows. Adheres to service excellence standards and the PH Standards of Behavior. The Supervisor is on call and available for department on a 24/7 basis.

Education Requirements:

High school diploma or GED required. Associate's degree in business, organizational leadership or healthcare administration preferred.

Licensure/Certification:

CPR certification required within 30 days of hire (applicable only to assignments at Whitley or Warsaw locations).

Experience:

Two years of management/supervisory experience or the equivalent years of financial counseling or registration experience. Minimum one years in medical or related field. Must have data processing/data entry experience and ability to use data hardware, including work experience using Microsoft Office.

Additional Qualifications:

Excellent verbal and written communication skills. Must have basic computer skills. Must demonstrate working knowledge of Microsoft application of Word, Excel, and PowerPoint. Must pass the required Patient Access Services training class with a 90% score, if not already completed.

Key Competencies:

Builds strong customer relationships and delivers customer-centric solutions. Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Makes good and timely decisions that keep the organization moving forward. Handles conflict situations effectively, with a minimum of noise. Holds self and others accountable to meet commitments. Gains the confidence and trust of others through honesty, integrity, and authenticity.