Summary:

The Monitor Clerk/Tech is responsible for clerical, receptionist, communication, and office supply procurement duties as well as observation of all telemetry units, ICU monitors, and bedside assistance.

• Performs clerical functions including the organization of patient health information, answering telephones, and arranging emergent/non-emergent transportation for patient care.

• Assists in the coordination of the Plan of Care visits between interdisciplinary teams within the ICU or assigned nursing units.

• Provides patient care as assigned by the provider or nurse. Responsibilities may include but are not limited to: obtaining vital signs, specimen collection, blood glucose readings, transporting patients, measuring intake and output, electronic documentation, and all other aspects of patient care within the scope of practice.

• Utilizes appropriate interpersonal communication which facilitates productive relationships with other team members.

• Completes annual required competencies.

• Assists with the maintenance and ordering of supplies/equipment.

• Assists with data abstraction for quality improvement projects.

Education, Knowledge, Skills & Abilities:

• High School Diploma or GED equivalent.

• Medical Terminology preferred.

• Basic computer experience required. Knowledge of Windows-based software packages.

• Strong interpersonal and communication skills.

• Excellent customer satisfaction skills.

• Organized, accurate, detail oriented, ability to prioritize, multi-task, and meet demands.

• Ability to problem-solve and work independently.

• Excellent telephone etiquette skills.

• Proper lifting techniques.

Required Length and Type of Experience

• Hospital experience preferred.

Required Licensure or Certification

• Basic Life Support (BLS) required. Course provided during hospital orientation.

• Must successfully complete and pass the EKG course provided within 3 months of hire.

Required Physical and Environmental Demands

Typical physical demands include a high degree of dexterity and repetitive hand/wrist motions to produce materials on the computer. Normal or corrected vision, normal or corrected hearing, extensive sitting and frequent walking, occasional lifting and carrying from 5 to 20 lbs. Ability to work in a high stress environment.