Public Services Technician at Spokane County Library District – Spokane Valley, WA

Position Description: Under close supervision, sorts, shelves, and organizes materials, provides customer service, and performs routine clerical tasks in support of District operations. Position Responsibilities: Sorts, shelves, and organizes library materials; locates and retrieves library materials for staff and/or customers. Maintains the neat appearance of work and public areas in the library during assigned shift; cleans and disinfects work and public areas of the library. In addition, this position may: Performs other duties as needed or as directed. Qualifications:

The ideal candidate will be able to build relationships at all levels and have one year of customer service or clerical experience.

The District may accept an equivalent combination of education and experience in lieu of the above.

Knowledge, Skills and Abilities: Knowledge of -

• Alphabetic, numeric and/or alphanumeric order
• Dewey Decimal system of classification
• Library services and resources
• Microsoft Office and other software applications

Ability to -

• Communicate effectively with staff and customers
• Establish and maintain positive team relationships
• Exercise interpersonal sensitivity while working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds
• Follow directions and work quickly and accurately to meet deadlines
• Interact in a professional and respectful manner with staff and customers, demonstrating positive customer service behaviors
• Maintain confidentiality of customer information
• Model behavior for high levels of service
• Travel to a variety of locations to perform work and/or attend work-related meetings and trainings
• Use initiative, problem-solving skills, and sound judgement
• Work to resolve internal and external customer issues effectively and with a customer-first mentality; refer to other departments or staff as necessary
• Work with and troubleshoot office machines, such as copiers

Work Environment/Physical Demands: Work is performed in a library environment. An individual performing the duties in this position may be required to stand, walk, stoop, kneel, reach, bend, and/or crouch; lift, carry and/or grasp up to 40 pounds and/or push and/or pull objects weighing up to 200 pounds on a wheeled cart or hand truck. Learn new tasks, remember processes, maintain focus performing repetitive duties, communicate with customers and other staff, interact with or witness interactions with individuals who may be angry, hostile, experiencing mental and/or physical health issues. Not eligible for remote work While the District will make a good faith effort to maintain regular, predictable schedules, employees are expected to be available to work a variety of hours; working hours are subject to change and employees are scheduled according to the needs of the District which may include days, evenings, and weekends.??? Special Requirements: Job Advertisement:

Benefits & Leave

All employees:

• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• 12 paid holidays

Employees scheduled for 20+ hours per week also eligible for:

• Washington State PERS retirement
• Deferred compensation plans
• Employer-paid Dental, Vision, Life and LTD for the employee
  • Dependent coverage available at employee expense
• Medical coverage available

For more information, please see our Personnel Policies.