Are you passionate about technology projects and supporting first responders? If so, read on!

As a member of NorcomCT’s customer support team, you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities. Our customer facing staff provides “best in class” support to keep our client’s mission critical systems up and available every day. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England.

As a NorcomCT Project/Service Administrator you will provide administrative support for the company’s technical services and sales operations. This individual will be responsible for organizing vendor quotes, project documents, vendor orders, customer quotes, customer orders, service delivery documents, project billing and close out documents, project inventory, documenting project schedules, meeting notes and team deliverables. Due to the technical nature of our services, this position requires a robust general technical aptitude, excellent organizational skills and attention to detail. Experience in our industry is not required, however, demonstrated performance in a similar role in a technology industry is required.

The ideal candidate for this position is a self-starter who can manage multiple priorities with varying levels of difficulty in a fast paced, demanding environment.
The position is staffed at our Naugatuck location, Monday through Friday 8:00am to 5:00pm, and may require occasional travel to customer locations or trainings.

Compensation
$28.00 to $39.50 per hour
Initial compensation is based on applicant’s skills, experience, training/education, and certifications
Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off, Paid Holidays and Profit Sharing Bonuses

If you have the drive and desire to learn Motorola public safety technology products and solutions, while supporting first responders APPLY NOW!

About our Clients (YouTube)
A Tribute to the First, First Responders
Thank You 9-1-1 - Hidden Heroes of Public Safety

About our Company
NorcomCT, a leader in the wireless communications industry, is headquartered in Naugatuck, Connecticut. We specialize in the design, sale, implementation and support of wireless communications and other technology solutions for public safety, government, and commercial clients throughout Connecticut and Western Massachusetts.

We are proud to offer industry leading Motorola products and solutions and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider. As we continue to succeed and grow, we are seeking talented, enthusiastic individuals to join our team of over 60 employees to provide world class products, solutions and support to our clients.

Our clients depend on our products to help protect the public and save lives, and they rely on our team to provide solutions and support to ensure their mission critical systems are always available to support their agency’s objectives and provide a lifeline to first responders.

For more information about our company mission and culture, please visit our web site at www.norcomct.com and check us out on Facebook and Instagram.

We strive to provide a work experience that will create a long term, mutually beneficial relationship between our team members, our company, and our clients.

Duties and Responsibilities:

• Proactively monitor project deliverables and status and resolve discrepancies/issues or escalate issues for resolution by others
• Support inter-departmental teams to achieve project and service goals
• Answer and address/direct phone calls from customers and employees
• Review project documentation, proposals, RFP’s, contracts, requirements, and other project-related documents and execute deliverables as required
• Request quotes from subcontractors and vendors
• Assist with preparation of proposals, equipment lists, RFP documents and other documents related to the proposal and bid process
• Participate in project budget planning and development
• Create customer orders, manage delivery to support project deadlines and expedite as required to meet schedule
• Issue POs and Statements of Work to subcontractors and POs to vendors
• Document project schedules and prepare reports for employees and customers
• Identify and coordinate required internal resources, schedule work with customers and enter/update assignments in the scheduling system
• Proactively monitor technical activities throughout the day and re-prioritize schedule and assignments as required or escalate issues for resolution by others
• Manage and coordinate project inventory and release of equipment
• Create and update project tasks in Asana project management system
• Proactively manage and update personal CRM and Asana (project management system) tasks and deliverables
• Deliver project updates during internal and customer meetings
• Proactively manage assigned work flow queues and resolve issues or escalate as needed
• Attend customer meetings at our facility and customer sites in company owned vehicles when required
• Document and distribute meeting notes
• Complete project closeout, including customer file updates, labor billing updates, project reconciliation and transition of the project to billing
• Initiate warranty, and document warranty and service plan details upon project completion
• Request, verify and manage subcontractor insurance and license documentation
• Initiate, renew and manage customer service agreements
• Other duties as needed

Required Qualifications:

• College degree or equivalent experience
• A minimum of three (3) years’ experience in a customer service, internal support, project/service administration experience in a technical industry
• Ability to compose and properly format professional, grammatically correct emails, correspondences and letters
• Ability to read and understand basic technical documents
• Excellent communication and problem-solving skills
• Self-motivated with exceptional organizational skills
• Positive and team-oriented attitude is essential
• Exceptional time management skills
• Proficiency with creation, development and formatting of documents and spreadsheets utilizing Microsoft Office suite
• Ability to lift and carry 25 pounds
• Pass initial and ongoing company and client background checks
• Maintain valid state driver’s license with a good driving record

Preferred Qualifications:

• Specific experience with technology solutions and/or industrial or government organizations
• Experience as a first responder
• Experience with the use of two-way radio communications systems or equipment

In addition to these requirements, we desire individuals who are team-oriented and who work and communicate effectively with others at all levels throughout the organization. Excellent customer service skills with the desire to provide world-class support are a must.

Application and Evaluation Process:

• Submit online application and attach resume
• If selected to advance
• Complete three online assessments
• Phone interview
• In person interview
• Background check, Motor Vehicle Records (MVR) check and drug test

We expect the evaluation process may take up to 60 days.

To be considered for this position, complete the online application and attach resume by clicking the "Apply" link below.

You will receive a confirmation email after submittal. If you do not receive a confirmation email, please contact us at employment@norcomct.com.

Closing date for this position has not been determined

Northeastern Communications, Inc. dba NorcomCT is an Equal Opportunity/Affirmative Action Employer