Temp, Support Analyst at AIRCASTLE ADVISOR – Stamford, Connecticut

Responsibilities

Essential Functions:

• Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Windows) and corporate owned/BYOD mobile devices (iOS/Android) along with standard peripherals.
• User and administration of operating systems including iOS and Windows 11
• Adherence to corporate security policies
• Networking support and troubleshooting of a local and remote corporate user environment.
• Troubleshooting a variety of client, mobile and cloud applications (Office 365, Browsers, SaaS solutions, Netskope, etc.).
• Access management and account provisioning. (Active Directory/Azure)
• Solve IT incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
• Manage a queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution (KACE)
• Support with remote offices (Dublin, Singapore)
• Experience with Azure, Microsoft Intune MDM, SOC Compliance a plus.
• Provide support to the end users in a timely and efficient manner
• Process all new hires and terminations
• Keep track of IT hardware and software inventory
• Monitor IT resources for faults

Position Requirements

Formal Education and Certification

• Bachelor’s degree preferred

Knowledge and Experience

• Two or more years of support experience required.
• Additional certifications a plus

Competencies

• Ability to work independently
• Strong organizational and time management skills
• Excellent customer service and communication skills
• Up to date on the latest technologies and communication methods (conference calls, email, instant messaging, etc)
• Strong attention to detail and accuracy
• Ability to prioritize work efficiently with high degree of energy and productivity
• Responsive to both internal and external parties and communicate clearly

Travel

• This position requires no travel.