Position Summary

The IT Support Specialist provides overall support to staff and students to maintain information technology systems and equipment in good order and troubleshoot network issues.

Essential Functions

1. Consult with department heads to anticipate IT needs and provide end-user training on hardware functionality and software programs to new employees and ongoing.
2. Maintain an internal helpdesk system to track staff IT support requests and respond in a timely manner.
3. Document processes and create written help guides to assist in training staff and reduce IT support needs.
4. Maintain center databases and shared drives to ensure system security.
5. Regularly perform scans of student computers used for academic and technical testing to remove unauthorized downloads and software.
6. Function as the center Point of Contact (POC) with the Job Corps Data Center (JCDC) and execute updates, upgrades, network maintenance, software installations, and other IT-related functions as directed.
7. Maintain user ID documentation on all center users in compliance with JCDC directives and ensure terminated employees’ access to Job Corps and company systems is immediately revoked.
8. In collaboration with management, appropriately assign user profiles in the Job Corps Center Information System (CIS) to ensure each employee has as much access to information as permitted; ensure access to restricted CIS areas is limited to authorized personnel in compliance with the Job Corps Policy and Requirements Handbook (PRH).
9. Maintain strict adherence to Job Corps and company data integrity protocols and network security procedures.
10. Monitor computer peripherals, IT supplies, and equipment and proactively submit purchase requests to management in a timely manner.
11. Maintain accountability of staff, students, and property and adhere to safety practices.
12. Promote a harassment-free environment.
13. Utilize information systems and handle student data in strict adherence to Job Corps and Strategix policies to protect student’s personally identifiable information (PII) and reduce network security threats.
14. Adhere to and model Strategix servant leadership culture values: Honor Others, Inspire Vision, Choose Integrity, People First, Balance Focus with Flexibility, Serve with Humility, and Innovate and Disrupt.

We are committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Qualifications and Experience Minimum

Bachelor’s degree in computer science, IT or related field and three years of experience in an IT support role, or equivalent combination of education and experience. In-depth knowledge of computer hardware, software, and networks. Ability to determine IT needs and train end-users. Knowledge of database maintenance and system security. Excellent interpersonal and communication skills.

Preferred

Bachelor’s degree and five years’ experience in IT support; experience in documenting processes and monitoring performance metrics.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is not intended to be all-inclusive. Employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate with or without notice. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning device and other office equipment, reach with hands and arms, and must occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions ranging from extreme cold in Winter to an average of 90 degrees in the Summer and Fall months, and occasional poor air quality. The noise level can vary from moderate to loud.