Enterprise Applications Support Technician in Austin, Texas at DMD Systems Recovery, LLC

Full-time Ons-Site in Austin, TX

Pay Rate: $65,000 - $75,000 Annually

Up to 60% Travel

About DMD

DMD Systems Recovery is on a mission to protect the planet – one IT asset at a time. We help companies securely erase data and give technology a second life through reuse, refurbishment, and responsible recycling. As a certified B Corp, we believe business should do more than make money – it should make a difference. Every laptop, server, and device we process helps reduce waste, shrink landfills, and fuel the next generation of technology. If you care about sustainability, real‑world impact, and smart tech solutions, DMD is a place where your work truly matters.

Our headquarters are in Tempe, Arizona, with additional processing facilities in Austin, Texas and Palo Alto, California.

About the role

The Enterprise Applications Support Technician supports day-to-day use, adoption, and continuous improvement of DMD’s enterprise applications, with a primary focus on Microsoft Dynamics and related business systems. This role serves as a first point of knowledge and support for end users, helping reduce day-to-day operational dependency on the Director of Enterprise Applications by handling user questions, onboarding, testing, documentation, and support coordination. The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical guidance that helps users confidently adopt new tools and workflows.

What you'll do

• Serve as a primary day-to-day support resource for enterprise application and technology users, troubleshooting common issues, answering questions, providing user guidance, and escalating more complex problems as needed.
• Develop strong working knowledge of Dynamics applications, business workflows, system changes, known issues, and operational processes to serve as a trusted resource for employees and teams.
• Test new Dynamics applications, enhancements, features, and bug fixes prior to release, documenting results and helping ensure updates are ready for business users.
• Support successful technology adoption by onboarding users and creating practical documentation, including release notes, job aids, quick-reference guides, training materials, and how-to resources.
• Track application support issues, enhancement requests, testing feedback, and adoption challenges, partnering with the Director of Enterprise Applications and technical resources to troubleshoot issues and prioritize improvements.
• Assist with application administration and operational processes, including basic data reviews, user access validation, system and process checks, and maintaining accurate application records.
• Process asset releases by verifying client authorization and release eligibility in Ziperase and PrologMobile, updating item status records, and coordinating with Operations through final approval and completion.
• Set up, image, configure, and deploy Windows laptops, desktops, mobile phones, tablets, and related technology for new and existing employees.
• Diagnose and resolve common hardware issues, including replacing or troubleshooting RAM, SSDs, batteries, keyboards, chargers, monitors, docking stations, headsets, webcams, mice, and other peripherals.
• Troubleshoot basic printer, scanner, and network connectivity issues, including device drivers, network printers, patch cables, and physical connections.
• Maintain accurate technology asset records by applying asset tags, updating inventory systems, and tracking company equipment throughout its lifecycle.

Qualifications

• Experience supporting business applications, help desk operations, enterprise systems, or other technical support environments preferred.
• Working knowledge of Windows 10/11 and Microsoft 365, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint, with the ability to troubleshoot common user, access, and password-related issues.
• Familiarity with Microsoft Dynamics, Power Platform, Azure DevOps, or similar enterprise application platforms is a plus.
• Basic understanding of networking concepts, including IP addresses, Wi-Fi, VPNs, and general connectivity troubleshooting.
• Strong customer-service mindset with the ability to troubleshoot issues and communicate technical information clearly, patiently, and professionally to users with varying levels of technical knowledge.
• Ability to quickly learn business processes and system workflows and translate technical changes into practical, user-friendly guidance.
• Strong organizational and follow-through skills, with the ability to prioritize competing requests, manage support tickets, document troubleshooting steps, and ensure issues are appropriately resolved and closed.
• Strong written and verbal communication skills, including the ability to follow documented procedures and create clear ticket notes, job aids, release notes, and other user-facing documentation.
• High attention to detail when troubleshooting issues, testing system changes, validating user feedback, and confirming successful resolution.
• CompTIA A+, or currently working toward it

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions.