This position will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure, as well as providing technical assistance to end users.

• Install, configure, and maintain hardware and software systems, including servers, workstations, printers, and network devices.
• Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure the stability and security of our IT environment.
• Troubleshoot and resolve hardware, software, and network issues, either independently or by collaborating with the appropriate teams or vendors.
• Provide technical support and guidance to end users, both in person and remotely, ensuring timely resolution of their IT-related inquiries and problems.
• Manage user accounts, permissions, and access rights across various systems and applications.
• Assist in the evaluation, selection, and implementation of new technologies and software solutions to improve efficiency and productivity.
• Develop and maintain documentation, including user manuals, standard operating procedures, and knowledge base articles.
• Conduct training sessions to educate users on IT best practices and promote proper use of technology resources.
• Stay up to date with emerging technologies and industry trends, and make recommendations for their integration into our IT infrastructure.
• Ability to diagnose and resolve hardware and software issues and provide technical support to end users.
• Must adhere to all Metromont and OSHA safety rules and regulations.
• Housekeeping as necessary to maintain work area, tools, and equipment in a clean and orderly manner.

• This position has no supervisory responsibilities
• Works independently with little supervision
• Reports to the Director of IT

• Excellent problem solving and analytical skills
• Attention to detail and accuracy
• Customer-focused
• Clear and effective written and verbal communication skills
• Strong organizational and prioritization abilities
• Self-motivated
• Willingness to learn new skills
• Able to maintain confidentiality of company and associate information
• Able to adapt to changes in work schedules, tasks, or processes
• Values and demonstrates safe working behaviors
• Must be bi-lingual (English and Spanish)

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Proven experience as an IT Generalist or similar role, with a broad understanding of IT systems, hardware, software, and networks
• Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite and other common software applications
• Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, and VPN
• Experience with Active Directory, Group Policy, and user management in a Windows environment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) preferred
• Experience with virtualization technologies, such as VMware or Hyper-V preferred
• Familiarity with cloud computing platforms, such as Microsoft Azure or Amazon Web Services (AWS) preferred
• Knowledge of IT security best practices and experience implementing security measures preferred

• Typical schedule is Monday-Friday, 8 AM-5 PM
• Some projects and support may require after-hours and/or weekend work
• Typically works inside an office environment
• Some work in the plant may be required

• Steel-toed shoes

• Safety Glasses

• High-visibility Vest

• Ear Plugs

• Hard Hat

PPE is required when working in the plant.

This is an office position which requires sitting, standing, and walking.

Must be able to lift to 50 lbs.

Disclaimer:

This job description is not intended to be all-inclusive. Other duties as assigned may be required. All associates are expected to conduct themselves in a manner that is consistent with Metromont’s core values and to actively participate in all company safety, training, and observation programs.