Job Summary: The Information Technology Specialist role will provide daily hands-on support of systems and applications under the direction of the Director of IT.

Essential Functions:

• Administer end-user support and customer service as a team member of the IT Help Desk.

• Perform hardware and software troubleshooting on Windows PCs

• Microsoft 365 account administration and password management.

• React and respond to security related notifications and incidents.

• Execute technical instructions related to installing Windows operating systems and end user apps.

• Assist in documenting processes, procedures, and IT training.

Required Skills:

• Microsoft 365 Management: Admin, Entra, Exchange, Intune.

• Troubleshoot applications on Windows 11 systems (virtual and physical).

• Analyze and resolve computer operating systems and software malfunctions.

• Respond to service requests in a timely and proactive manner.

• Create documentation and checklists related to the job at hand.

• Effectively communicate, both written and verbal, with the team and customers

• Apply organizational methods and practices to manage workload effectively and efficiently.

• Cross-train others, as needed.

Equal Opportunity Statement: Texana Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.

Texana Bank Mortgage

1680 Keller Parkway

Keller, Texas 76248