• Serve as a technical support liaison between AGC Japan, AGCEA, and customers for the assigned product line, assisting in product qualification and ensuring effective product usage.
• Provide direct or indirect first-tier technical and quality support for the U.S. market, in alignment with directives from AGC Japan or AGCEA Senior Management, to address and resolve product and quality-related issues.
• Support customer product qualification by installing, configuring, customizing, and fine-tuning products to meet specific requirements.
• Maintain accurate and detailed documentation of technical issues within CRM systems and other relevant databases.
• Collaborate closely with AGCEA teams, Senior Management, and AGC Japan to ensure customers clearly understand product-related issues and the necessary resolution steps.
• Effectively delivers presentations and technical content provided by AGC Japan or AGCEA leadership across all levels of internal and customer organizations.
• Demonstrate initiative, creativity, and a strong sense of urgency in problem-solving, while upholding safety, integrity, and company policies.
• Promote and embody the ONE-TEAM philosophy by fostering collaboration and teamwork across departments, regions, and organizational levels.
• Perform additional responsibilities as assigned in support of business objectives.

QUALIFICATIONS

Required Qualifications: