ABOUT US

The YMCA of Columbia-Willamette is a mission driven organization, which seeks individuals who are enthusiastic and passionate about our mission and vision. We do this by putting the Christian principals of love, respect, honesty, responsibility, and service into practice.

SUMMARY

The Technical Support Specialist plays a key role in the Information Technology department by carrying out day-to-day support for staff and technology systems. The Technical Support Specialist provides help desk support to staff, equipment maintenance and support, and server administration duties to ensure the functioning of all YMCA locations. The Technical Support Specialist will be tasked with solving complex technical issues and will collaborate with team members across all departments and locations to assist them with their technological needs.

The Technical Support Specialist will report directly to the IT Leader.

The annual salary range for this position is between $47,000.00 and $57,000.00. The YMCA of C-W offers a full suite of benefits including medical, dental, and life insurance, generous paid time off, employer-matching contribution to retirement plan, Employee Resource Groups, and the opportunity to work with a dedicated team devoted to advancing the mission of the YMCA of C-W.

EQUAL OPPORTUNITY EMPLOYER

The YMCA of C-W provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.

EQUITY STATEMENT

Our Y is committed to treating everyone with dignity and empowering all to reach their full potential as we build thriving, inclusive communities. While we have not always lived up to that vision, our Y is on a journey toward creating an organization that fully embodies anti-racist, multicultural values, and advances equity for all.

DUTIES AND RESPONSIBILITIES

The responsibilities of the Technical Support Specialist include, but are not limited to, the following:

Internal IT technical support:

• Monitor and manage the YMCA of C-W support help desk.
• Log staff questions and support requests to inform problem areas to further develop.
• Provide technical support across the organization; troubleshoot, diagnose and correct staff IT problems, systems errors and issues with software and/or hardware.
• Install, configure, and update computer hardware & software, devices, and peripherals (e.g. copiers, webcams).
• Establishing accounts for new users including assisting with password or login issues and account management across a variety of business applications.
• Create and maintain IT documentation regarding processes, work instructions, frequently asked questions, tips and tricks.
• Oversee equipment inventory and ordering of supplies (e.g. computers, peripherals, general IT supplies).
• Maintain procedures and reports that provide technical support to the organization and assist staff with technical exports and data.

Windows Server Administration:

• Assist with the conversion of on-premise servers to Azure cloud servers.
• Coordinate efforts within IT to ensure availability, reliability, and scalability of corporate servers to meet business demands.
• Develop strategies for client/server implementations.

Teamwork & Service:

• Provide excellent customer service and technical support to staff.
• Orient and train staff on computer software, device usage, IT tools and processes, and procedures as necessary.
• Maintain positive and friendly professional relationships with staff, vendors, and facility members; role-model the practices of diversity, equity, and inclusion.

Adaptability & Innovation:

• Engage in continuous improvement by testing and evaluating new, existing, and upcoming technologies for organizational use.
• Support rollout of technology initiatives and/or programs, working with the IT department to plan and implement new functionalities and features in various IT systems and databases.
• Ability to work remotely, on-site, and from a variety of locations as necessary.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Associate's degree in computer science or related field OR a minimum of 3 years equivalent work experience.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Microsoft 365 admin experience.
• Microsoft Azure cloud platform experience.
• Excellent customer service skills.
• Strong interpersonal communication and relationship-building skills.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Ability to manage time and effectively prioritize numerous projects at one time.

PREFERRED SKILLS/EDUCATION/EXPERIENCE

• Bachelor's degree in computer science or a related field.
• Understanding of networking functions and tools (e.g. VLANS, DMZs, firewall rules).
• 1+ years previous working experience in IT support.
• Strong troubleshooting and critical thinking skills.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records to identify solutions.
• Ability to quickly learn and operate new business applications (e.g. Daxko, RingCentral, Unifi).

WORKING CONDITIONS

This position primarily works indoors.

PHYSICAL REQUIREMENTS

This position requires the ability to lift up to 40lbs, climb ladders, and bend.

TRAVEL

This position will require travel to multiple YMCA of C-W locations in the Portland Metropolitan area, from Sherwood, OR to Gresham, OR to Vancouver, WA.