Referral and Operations Coordinator (Program Tech 1) at Portland, OR (Downtown) – Portland, Oregon

Referral Coordination

• Process all incoming referrals from the NICH Program. Coordinate with referring providers to gather information and complete referral process after assessing for eligibility. Provide referrers with timely updates on the status of their referral.
• Communicate eligibility criteria to partners.
• Optimize referral intake process by making process improvements, as needed.
• Maintain referral tracking spreadsheet.
• Update projections spreadsheet weekly to inform case assignments as interventionists’ caseloads open up.
• Monitor upcoming patient close dates monthly. Send interventionists and supervisors monthly emails with information about upcoming close dates.

Program Administration

• Billing
  • Monthly invoicing based on NICH contracts for patients.
• Contracting
  • Track contract cycles, authorizations, dates of service, re- authorizations, and development/editing of contracts.
• Patient Paperwork Tracking
  • Track and manage ROIs, consents, pre-post assessment packets, scan information into Epic.
• Reimbursements
  • Upload and process all Pcard receipts for interventionists, supervisors, and program manager for program purchases.
• Inventory Management
  • Ensure that NICH has adequate office supplies.
  • Ensure interventionists are equipped with cell phones cases, and approved accessories to aid with their productivity.
• Technology Management
  • Maintain inventory of all NICH staff tech (cell phones, laptops, iPads, Fitbits, etc.).
• Purchase new technology as needed.
  • Schedule/Logistical Support, ad hoc
• Resource Development, ad hoc
• Hiring and Onboarding
  • Assist with scheduling of interviews.
  • Train new staff on relevant administrative functions.

Payer Administration

• Operationalize relationship by working with CCOs to develop systems for reporting and monitoring shared patients.
• Participate in CCO negotiations related to referrals, track and report on referrals and active cases.
• Prepare agendas for quarterly meetings.

Job Related Knowledge, Skills and Abilities (Competencies):

• Proficient in MS Office (MS Word, Excel).
• High level of attention to detail, excellent ability to track data from multiple systems, effective communication skills.

• Prefer OHSU experience