Program Technician 1 at Portland, OR (Marquam Hill) – Portland, Oregon

Office Administration:

• Creating and updating training and onboarding schedules with leadership, supports updating program policy and procedures, assist with inventory of supplies and equipment, ordering supplies, filing documents, and performing other general office duties to ensure smooth operations.

Programs Support:

• Assist and support in the design, development, coordination and implementation of the departmental training and competency programs at leaderships direction; assist in the design and development of various courses and trainings for new and experienced employees.
• Conduct training needs assessment under the supervision of the Manager; this includes participating in interviewing subject matter experts, conducting job analysis and various methods of research.
• Develops and implements instructor-led courses as prescribed by Manager and updates training materials and course curriculum for a variety of Hospital Transportation and Equipment Pool needs to meet instructional objectives under the supervision of the Manager.
• Training will be delivered in patient care areas, departmental equipment room and classroom settings. Instruction and training will include new and experienced employees; instruction will include departmental, NEO, Standard Work and other trainings.
• Responsible for evaluating new employees on final in-person sign-off and test out to work independently for current and specific position.
• Coordination will include arrange for training rooms and equipment.
• Assisting with administrative projects aimed at program growth and compliance; supporting DNV visits and ensuring that departments are aligned with compliance.

Compliance & Auditing:

• Monitor processes for efficiency and accuracy, conducting audits for documentation and environment compliance, and ensuring adherence to health data regulations and standards; identifies operational strengths and weaknesses, problems or areas of noncompliance and recommends corrective action; complies and writes training summary reports

Development:

• Acquire and stay current on industry training knowledge of Hospital Transportation and Equipment Pool Services by reading technological literature and attending seminars and conferences as appropriate and approved by leadership.
• Attend OPEX classes and join Departmental committees to broaden relationships and gain ideas for improvements.
• Obtain membership in relevant organizations and join/attending trainings offered.

Other Duties as Assigned

Job Related Knowledge, Skills and Abilities (Competencies):

• Strong customer service
• ability to prioritize tasks, mange time effectively and handle multiple responsibilities in a fast-paced environment
• Policy and procedural development and editing
• Program Training
• strong computer skills and the ability to learn and adapt to new software
• strong soft skills and ability to build rapport and manage challenging situations with professionalism; must have ability to work with a diverse groups

• Healthcare or hospital experience.
• Experience in safe transporting of patients, specimens, blood products, equipment and supplies, training and compliance experience