Under general direction and supervision of the Deputy Treasurer, the Office Specialist is responsible for providing front-line customer service to residents, processing payments, balancing daily transactions, and supporting the Treasurer’s Office with administrative and financial tasks. The position ensures accuracy in all transactions, compliance with township and state procedures, and courteous service to the public.
Essential Job Functions
These examples are intended to provide a general overview of the specific duties and responsibilities of the position. The responsibilities below are not meant to be an exhaustive list of all tasks and duties performed. An individual must be able to perform each essential duty and responsibility satisfactorily with or without accommodation.

• Assist residents at the front counter by answering questions, providing information, and accepting payments.
• Process payments received from all township departments, with primary focus on property tax and utility payments.
• Perform daily cash balancing of the cash register and prepare accurate deposit records.
• Maintain compliance with township policies and state regulations regarding financial transactions.
• Provide courteous and professional customer service while resolving resident inquiries and concerns.
• Support the Treasurer’s Office with clerical, administrative, and financial responsibilities as assigned.
• Ability to multi-task and remain organized in a fast-paced environment.

Education and Experience

• Minimum of a High school diploma or equivalent required.
• Proficiency in Word, Excel, BS&A, and experience with adding machines.
• Prior experience in customer service, cashiering, bookkeeping, or office administration preferred.
• Knowledge of structure, policies, procedures, and regulations or municipal government, is desired but not required.

Certifications/Licenses/Registrations

• None required.

Knowledge, Skills and Abilities

• Knowledge of basic accounting and cash handling practices.
• Proficiency with office software and financial systems.
• Strong organizational and time management skills.
• Ability to communicate effectively and professionally, both verbally and in writing.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Ability to interact effectively with the public and staff in a courteous manner.
• Ability to be detail oriented, meet deadlines, and multitask.

Working Environment
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a professional office setting within the Treasury Department. The environment is quiet, climate-controlled, and equipped with standard office technology, including a computer, telephone, printer, and filing systems. Duties are carried out primarily at workstations with frequent computer, telephone, and register use.

Physical Demands
The physical demands described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit, stand, walk, stoop, or kneel.
• Regularly required to use hands and fingers to operate office equipment, handle money, and process transactions.
• Must occasionally lift or move items up to 20 pounds.

Supervisory Responsibilities

• This position has no supervisory responsibilities.