HHA Specialist in Troy, Michigan at VersiCare Group

The HHA Specialist provides training on the HHA mobile app for all caregivers. The HHA Specialist is responsible for scheduling virtual trainings, handling questions and solving problems related to the HHA app. This role also involves assisting caregivers with documentation corrections in order for time worked to be processed, assisting with efficiently processing payroll in a timely manner, and ensuring accuracy.

The HHA Specialist consistently exercises discretionary judgment in administering ExpertCare Management Services systems and processes within operations and payroll.

ESSENTIAL FUNCTIONS

1. HHA Training

• Conduct effective virtual HHA app training classes.
• Effectively engage caregivers.
• Adjust training techniques in order to effectively teach app functions.
• Use training evaluations to improve instruction.
• Identify app issues and discuss with management.

2. HHA Support

• Handle caregiver questions and problems with HHA app
• Follow up with caregivers on missing documentation and signatures
• Provide support to caregivers needing corrections to clock in/clock out, GPS, POC tasks, documentation, and signatures in order for time worked to be processed.
• Investigate and communicate discrepancies and issues found, to the appropriate party.
• Promote communication between caregivers, operations, and payroll departments, including updates on HHA app.
• Create HHA Mobile IDs and reset passwords.
• Monitor and follow up with caregivers that have started but not submitted time worked.

3. Payroll Support

• Review and audit employees’ reported time worked along with required documentation.
• Identify and communicate timesheet discrepancies to the appropriate party (i.e., Recruiter, caregiver and/or recipient).
• Answer caregiver inquiries regarding timesheet and documentation issues.

4. Administration

• Counsel caregivers working over the 40-hour work week policy. Complete written counseling forms as necessary.
• Compile reports on statistics such as HHA trainings and other items pertinent to operation of the business.
• Responsible for reviewing, revising, and creating process documentation pertaining to areas of responsibilities.
• Follow processes and procedures in all job duties.
• Develops and maintains caregiver relationships.
• Update caregiver/client activity in HHA database.

OTHER DUTIES

• Other projects and activities as assigned.

SUPERVISORY RESPONSIBILITY

• No supervisory responsibility.

EDUCATION AND/OR EXPERIENCE

• Minimum one year of general business and office experience.

KNOWLEDGE AND SKILLS

• Demonstrate critical thinking by exhibiting sound and accurate judgement and include the appropriate people in decision making.
• Exhibit effective communication and interpersonal skills including the four quadrants of Emotional Intelligence: self-awareness, self-management, social awareness, and relationship management.
• Exhibit an understanding of general business, office terminology and intermediate computer skills.
• Must be able to compose routine correspondence and reports.