The Parts Manager has two primary purposes. First, this role helps the shop reach its gross profit goals by ordering parts at the best possible prices by negotiating with vendors to secure the best price. The second purpose of this role is to ensure clients get great service by being the “backbone” of the repair shop office.

Job Responsibilities and Duties:

Primary:

• Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiation with vendors and shopping multiple vendors for the best price. This position will build good working relationships with parts vendor reps.
• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars and other tasks as directed by business need.

Secondary:

• Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software.
• Sales: When needed, assisting in selling repairs and services to customers under the guidance of a Service Advisor or General Manager.

Must possess the following Qualifications, Knowledge, Skills, and Abilities:

• Must possess a valid US Driver's License, be insurable on the store insurance policy, and possess the ability to drive a vehicle with passengers.
• 2 years or more of practical experience working in a management role
• Demonstrative skills in leading/managing people
• Proven track record of driving financial performance
• Ability to clearly communicate in English with others verbally and in various written forms. Ability to communicate in written form both with hand-written communication and typed communication.
• Skilled and able to perform basic accounting and math
• Skilled in basic computer functions/programs such as: word processing, spreadsheets, email usage, calendar management, project management software, etc

Qualifications:

• Must have at least 1 year in any customer service or administration related position.
• Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Skilled in basic computer functions/programs such as: word processing, spreadsheets, email usage, calendar management, project management software, etc.
• Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
• Skilled and able to perform basic accounting and math
• Must be able to lift more than 15lbs without assistance ? Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice