Jobs Near Me in Arizona

Job Description

POSITION SUMMARY

The Warranty Return Repair Technician will diagnose and provide quality repair services to MiTek customers.

ESSENTIAL FUNCTIONS

Read and interpret blueprints, schematics, test procedures and test equipment.
Perform routine diagnostic tests to determine repair or restock and perform routine and semi-routine repairs on returning products.
Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
Prepare orders for return shipping – packaging dependent on carrier.
Customer service by phone, e-mail, and in person.

ESSENTIAL TASKS

EDUCATION

High school or its equivalent

EXPERIENCE

Some technical training in basic electronics or equivalent

Experience in Customer Service a plus

SKILLS & ABILITIES

May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
Ability to identify parts cosmetically and/or by bar code and/or by part
Ability to use hand tools and soldering for repair
Ability to use diagnostic testing procedures
Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
Ability to read blueprints and schematics
Ability to enter data accurately into warranty tracking database
Ability to troubleshoot electronic failures
Performs hand set-ups for AC and DC digital test
Ability to maintain internal Mitek system records for warranty repairs.

Knowledge of Shipping / Warehouse procedures and the ability to track and process all order through Databases and Carriers.

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