Siewert Equipment, a Division of Cummins-Wagner, is seeking a Service Coordinator at our Rochester, NY location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and mechanical equipment.

Job Title: Service Coordinator

Salary Range: $25.00-$32.00 per hour

Department: Roch Service

Location: Rochester, New York

Reports To: Service Manager

Job Overview:

The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

Our most successful Service Coordinators:

• Possesses superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Possesses proficiency in basic math
• Possesses mechanical aptitude
• Experience and proficiency using Windows-based programs
• Have 5 years of related experience preferred*
• Experience with mechanical equipment sales preferred*
• Possess a High School Diploma, or equivalent
• Must be able to pass background and reference checks, as well as a drug test

Scope of Responsibility

• Telephone & email reception
• Preparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service scheduling
• Timely preparation of job folders with proper documentation
• Arrange prepaid hotel accommodations for overnight travel
• Service order entry, parts purchasing, and related functions
• Dispatch & collect electronic work tickets to/from field service personnel
• Preparation of comprehensive inspection and repair reports for service & RSG
• Invoice & Process service jobs and warranty claims
• Warranty coordination and claim processing with OEM’s
• Oversee Planned Service Agreement proposals, renewals, and scheduling
• Facilitate credit card purchases and submit receipts to corporate accounting
• Shop Supplies inventory support & replenishment
• Organized filing of paper and electronic service records
• Coordinating employee training and maintaining department training and certification records
• Provide technical telephone support to customers & coworkers (including reasonable after-hours support)
• Diffusing and resolving customer concerns and complaints
• Perform all other duties as assigned

Cummins-Wagner Competitive benefits package:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance